Troubleshooting

You can verify if configured compliance policies are enforced on Mac computers by using an end user account to access an application that is protected with a compliance policy. It is recommended that you perform this test in the following scenarios:

  • On a compliant Mac computer managed by Jamf Pro and registered with Azure Active Directory.

  • On a non-compliant Mac computer managed by Jamf Pro and registered with Azure Active Directory.

  • On a Mac computer not enrolled with Jamf Pro.

If the integration with Microsoft Intune is not working correctly, do the following:

  • In Jamf Pro, navigate to Settings > Global Management > Conditional Access > macOS Intune Integration, and then click Test to view error messages.

    Note: This option is not available if you used the Cloud Connector to configure the Intune Integration.

  • In Microsoft Intune, verify that the entered data is correct.

  • In Jamf Pro and Microsoft Intune, check the logs for error messages.

If you failed to add the Application ID to the Partner device management blade in Azure when configuring the Cloud Connector, do the following:

  1. In the Microsoft Azure portal, navigate to Microsoft Intune > Device Compliance > Partner device management blade.

  2. Paste the following value in the Specify the Azure Active Directory App ID for Jamf field:
    963a9494-54df-4554-97ac-2cb44007ff49

  3. Click Save.

  4. In Jamf Pro, navigate to Settings > Global Management > Conditional Access > macOS Intune Integration, and click Edit.

  5. Deselect the Enable Intune Integration for macOS checkbox, and click Save.

  6. Wait a few moments and then click Edit.

  7. Select the Enable Intune Integration for macOS checkbox.

  8. Click Connect. You are redirected to the application registration page in Microsoft.

  9. Enter your Microsoft Azure credentials and follow the onscreen prompts to grant the permissions requested by Microsoft. Once all permissions have been granted, you are redirected back to Jamf Pro. Jamf Pro completes and tests the configuration.

  10. Wait a few moments and then refresh the Conditional Access settings page. The success or failure of the connection displays on the Conditional Access settings page.

  11. Verify that no errors exist in the Partner device management blade in Microsoft Azure.

Related Information

For related information on how to troubleshoot Microsoft Azure, see the Troubleshooting Microsoft Azure Login Using JamfAAD article.

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