Remotely Performing Management Commands on a Personal Device
The remote commands available in Jamf Pro allow you to remotely perform the following tasks on a personal device:
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Update Inventory—Prompts the mobile device to contact Jamf Pro and update its inventory.
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Lock Device—Locks the mobile device. If the mobile device has a passcode, the user must enter it to unlock the device.
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Wipe Institutional Data—Permanently erases institutional data and settings on the device, removes managed apps, and makes the device unmanaged.
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Send Blank Push—Prompts the mobile device to check in with Apple Push Notification service (APNs).
Sending a Remote Command
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Log in to Jamf Pro.
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Click Devices at the top of the page.
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Perform a simple or advanced mobile device search.
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Click the mobile device you want to send the remote command to.
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Click the Management tab, and then click the button for the remote command that you want to send.
If you are sending a Lock Device command, enter a lock message and phone number if desired, and then click Lock Mobile Device.
The remote command runs on the mobile device the next time the device contacts Jamf Pro.
Viewing the Status of Remote Commands
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Log in to Jamf Pro.
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Click Devices at the top of the page.
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Perform a simple or advanced mobile device search.
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Click the mobile device you want to view remote commands for.
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Click the History tab.
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Use the Management History pane to view completed, pending, or failed commands.
Canceling a Remote Command
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Log in to Jamf Pro.
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Click Devices at the top of the page.
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Perform a simple or advanced mobile device search.
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Click the mobile device for which you want to cancel a remote command.
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Click the History tab, and then click Pending Commands.
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Find the command you want to cancel, and click Cancel across from it.