Inventory Records Aren't Created or Updated in SCCM

Two scenarios can prevent inventory records from being created or updated in SCCM:

• The SCCM server does not have the required components installed.

• The time offset is configured incorrectly for the plug-in instance.

First, make sure the following components are installed on the SCCM server:

• JSS Conduit with the SCCM plug-in installed

• SMS Management Point API

• Visual C++ 2010 Redistributable Package (x86)

If you configured a time offset when setting up the plug-in instance, make sure the time offset is configured correctly. You can view the time offset by double-clicking the SCCM plug-in instance in the main window of the JSS Conduit.

Viewing SCCM Plug-in Logs

If you are still having issues with the SCCM plug-in, you can view the SCCM plug-in logs. Each log shows a list of exported objects, including the following information for each object:

• Data Discovery Record (DDR)

• Hardware Inventory Record (HIN)

• Software Inventory Record (SIN)

Note: Information in each log may vary depending on the options you chose when you set up the SCCM plug-in and whether a record for the object exists in SCCM.

1. Enable Debug mode by placing a blank text file (.txt) named "debug" in the following location:
   path/to/JSS Conduit/resources/plugins/SCCM/resources/

2. Use the JSS Conduit to export data to SCCM.

3. Navigate to the following location to view SCCM plug-in logs:
   path/to/JSS Conduit/resources/plugins/SCCM/Logs/SCCMPlugin.log

If the SCCM plug-in logs return a "80070057" code, ensure that the following components are installed on the SCCM server:

• JSS Conduit with the SCCM plug-in installed

• SMS Management Point API

• Visual C++ 2010 Redistributable Package (x86)