Remotely Performing Management Commands on a Personal Device
The remote commands available in the JSS allow you to remotely perform the following tasks on a personal device:
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Update Inventory—Prompts the mobile device to contact the JSS and update its inventory.
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Lock Device—Locks the mobile device. If the mobile device has a passcode, the user must enter it to unlock the device.
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Wipe Institutional Data—Permanently erases institutional data and settings on the device, and makes the device unmanaged. On iOS, managed apps are also removed. On Android, the Self Service Mobile app is also deactivated as a device administrator.
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Send Blank Push—Sends a blank push notification. On iOS, the device is prompted to check in with Apple Push Notification service (APNs). On Android, the device checks in with Google Cloud Messaging.
Sending a Remote Command
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Log in to the JSS with a web browser.
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Click Mobile Devices at the top of the page.
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Perform a simple or advanced mobile device search.
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Click the mobile device you want to send the remote command to.
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Click the Management tab, and then click the button for the remote command that you want to send.
(iOS only) If you are sending a Lock Device command, enter a lock message and phone number if desired, and then click Lock Mobile Device.
The remote command runs on the mobile device the next time the device contacts the JSS.
Viewing the Status of Remote Commands
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Log in to the JSS with a web browser.
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Click Mobile Devices at the top of the page.
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Perform a simple or advanced mobile device search.
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Click the mobile device you want to view remote commands for.
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Click the History tab.
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Use the Management History pane to view completed, pending, or failed commands.
Canceling a Remote Command
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Log in to the JSS with a web browser.
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Click Mobile Devices at the top of the page.
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Perform a simple or advanced mobile device search.
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Click the mobile device for which you want to cancel a remote command.
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Click the History tab, and then click Pending Commands.
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Find the command you want to cancel, and click Cancel across from it.