Replacing Licenses on Broken or Damaged Devices

When devices are broken or damaged, you can transfer the devices' perpetual licenses to new devices if Jamf Support determines that there is sufficient support documentation from Apple to process a license transfer. This workflow explains how to request to transfer the perpetual license from a broken or damaged device to a new device.

  1. Initiate a repair request via Apple or an Apple Authorized Service Provider. To initiate a repair request online, navigate to https://getsupport.apple.com/.

    Note: If you want to repair your own devices, you can apply for Apple's Self-Servicing Account Program. For more information, see the following article from Apple's support website: https://support.apple.com/self-servicing-account-program

  2. Save the support documentation from Apple that includes the serial numbers of both the old and new devices.

    Important: Jamf Support cannot transfer the license to the new device without the support documentation from Apple.

  3. Once the old devices have been replaced, enroll the new devices in Jamf School. For more information about the methods you can use to enroll devices, see Enrollment Methods.

  4. After enrolling the devices, create a support ticket by navigating to Support > New Ticket in the sidebar in Jamf School.

  5. Use the New Ticket pane to enter a subject, request a transfer of your licenses, and attach the supporting documentation from Apple.

  6. Click Submit new ticket.

Jamf Support will review the supporting documentation and determine if there is sufficient information to process a perpetual license transfer.

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