Sending Remote Commands to a Mobile Device

The remote commands available in Jamf Pro allow you to remotely perform tasks on a single mobile device.

  1. In Jamf Pro, click Devices at the top of the sidebar.
  2. Perform a simple or advanced mobile device search.
  3. Click the mobile device you want to send the remote command to.

    If you performed a simple search for an item other than mobile devices, you must click Expand next to an item to view the devices related to that item.

  4. Click the Management tab, and then click the button for the remote command that you want to send.

    Depending on the command selected, additional options may be available.

The remote command runs on the mobile device the next time the device contacts Jamf Pro.

After the command is sent, you can do the following on the History tab:

  • To view the status of a remote command, use the Management history pane to view completed, pending, or failed commands.

  • To cancel a remote command, click Pending Commands. Find the command you want to cancel, and click Cancel across from it.

Performing Mass Actions for Mobile Devices

Mass actions perform potentially tedious tasks for multiple mobile devices at the same time. Mass actions can be performed on static or smart group membership lists or mobile device search results.

  1. In Jamf Pro, click Devices at the top of the sidebar.
  2. Do one of the following to define the devices to perform the mass action on:

    You can only perform mass actions from a simple mobile device search if you searched by devices.

  3. At the bottom of the list, click Action.
  4. Select the mass action you want to perform from the list of mass actions.
  5. Follow the onscreen instructions.