Troubleshooting the "Pending" App Installation Status
If there is an app update available, the app's status is pending until the app update is distributed and installed.
Managed Distribution
In-House App Distribution
The message is initially displayed while the license is being assigned to the app. The message may display up to several minutes while the license is being assigned to the app.
Managed Distribution
If your environment uses managed distribution (device- or user-assigned managed distribution), there are environmental factors that can cause the app installation to remain in a pending state. The app installation status may display as "Pending-All licenses are in use or the license is not assigned yet" in this situation.
The following table explains scenarios that could cause the pending app status for managed distribution:
Symptom | Resolution |
---|---|
There are no available licenses to use to distribute the app to users, computers, or mobile devices. |
You can purchase additional licenses for the app that has the pending app installation. You can determine if you need to purchase additional licenses by doing the following:
For information about purchasing additional licenses, see the following Apple documentation:
View the licenses in use You can view the licenses in use for the volume purchasing location that was used to purchase the pending app. This allows you to determine if all licenses for the app are in use.
The "Total" column displays how many licenses have been purchased for the app. The "In Use" column displays how many licenses are in use for the app. Perform a simple or advanced volume content search You can perform a simple or advanced volume content search for the pending app. This allows you to view the users, computers, or mobile devices that the app is assigned to or to view the volume assignments that the app is associated with. If the app is not assigned to a user or device, or not associated with a volume assignment, there are no available licenses for the app. See the following sections in the Jamf Pro Documentation that apply to your environment:
|
A computer or mobile device is in scope of a paid app and the license is being assigned to the app via a user-assigned volume assignment. |
Since the license for the app is being assigned via a user-assigned volume assignment, check the following for the user assigned to the device in the scope of the pending app:
In addition, if your environment has moved from user- to device-assigned managed distribution, ensure that the transition was complete. For more information, see the Moving from User- to Device-based Volume Purchasing Assignments article. |
In-House App Distribution
If your environment distributes in-house apps to mobile devices and uses a cloud distribution point, the app may not be available on the cloud distribution point. The app installation status may display as "Pending-Application is not available on cloud distribution point" in this situation.
To mitigate the issue, ensure the following:
Your cloud distribution point is configured as your principal distribution point in Jamf Pro. For more information about configuring the cloud distribution point, see Cloud Distribution Point in the Jamf Pro Documentation.
The app you want to distribute is hosted on the cloud distribution point. For more information, see In-House Apps in the Jamf Pro Documentation.