Engage Overview and FAQ

Updated: 18 November 2022
Product: Jamf Pro
Engage collects anonymous usage analytics as part of an ongoing effort to continuously improve your Jamf Pro experience. It also allows Jamf Pro to display timely and helpful information from directly within the Jamf Pro interface, such as the following:

  • New feature highlights for you to explore

  • Tool tips to guide you through complex workflows

  • Alerts to inform you of known issues, security vulnerabilities, outages, changes to planned upgrades, and other important updates

  • The Jamf Engage Resource Center, where you can quickly access product announcements, documentation, Jamf Nation, the online training catalog, and the support portal

In addition, Engage enables you to provide helpful user feedback to Jamf directly from your Jamf Pro environment.
Note:

Engage is enabled by default upon upgrading to Jamf Pro 10.9.0 or later.

How does Engage work?

Engage collects user interactions (e.g., the steps a user takes to complete a task) to help Jamf identify areas where usability improvements could be made in Jamf Pro. Data collected includes the names of fields, buttons, and other UI elements. Engage does not collect any user-entered text or information entered in form fields in Jamf Pro, nor does it gather any metrics from your Jamf Pro database.

Can I view the data collected?

No.

Who collects and processes Engage data?

Engage data is collected and processed by Pendo. Pendo is GDPR-compliant. For more information, visit the following webpage:

https://help.pendo.io/resources/support-library/settings/gdpr.html

Is Jamf Engage data transmitted securely?

Yes. Engage data is compressed to approximately 100KB and loads asynchronously. Data is securely transmitted via SSL and each transmission is less than 2KB.

Does Engage significantly impact network bandwidth?

No. Engage data is compressed to approximately 100KB and loads asynchronously.

How can I opt out?

To disable Engage, log in to Jamf Pro and navigate to Settings > System Setting > Engage.

Why don't I see any Engage interactions in my Jamf Pro environment?

Engage interactions in Jamf Pro may fail to display if any of the following occur:

  • The ports required for communication are not open—

    Engage uses the standard HTTP/HTTPS ports to communicate with Jamf Pro. For more information, see the Network Ports Used by Jamf Pro article.

  • Engage is disabled in Jamf Pro—

    To enable Engage, log in to Jamf Pro and navigate to Settings > System Setting > Engage.