Customer Experience Metrics

Jamf collects anonymous Customer Experience Metrics (CEM) as part of the effort to continuously improve Jamf Pro. CEM provides information about how organizations use the Jamf Pro. Jamf analyzes this information to update the applications and features that organizations use most often.

To learn more, review the following frequently asked questions and procedures.

FAQ

How does CEM work?
As of Jamf Pro v9.7, CEM data is submitted automatically to Jamf every seven days unless you opt out.
How can I opt out?
For detailed information about how to change your CEM submission level, see the "Modifying the Customer Experience Metrics Setting" procedure below.
Can I view the data before it is sent to Jamf?
Yes. For detailed information about how to view CEM data, see the "Viewing Customer Experience Metrics Data" procedure below.
What is the difference between the "Minimal" and "Full" CEM submission level?

You can choose to submit "Minimal" or "Full" CEM about Jamf Pro. As of the Jamf Pro v9.7, the CEM level is set to "Minimal" by default during a fresh Jamf Pro installation or an upgrade.

"Minimal" data includes general information such as the current version of Jamf Pro in your environment and the number of computers and mobile devices that are managed by Jamf Pro "Full" data includes general information as well as operating system details and the number of policies, configuration profiles, and VPP codes used in your environment. For detailed information about how to change your CEM submission level, see the "Modifying the Customer Experience Metrics Setting" procedure below.

How does Jamf protect my privacy if I participate?
Jamf Pro creates a non-identifiable, unique ID used to submit the CEM.
Will I be contacted by Jamf if I participate?
No.
Where is CEM data sent to?
All data is sent to Jamf where it is stored.
When does the CEM submission happen?
The submission happens each time Jamf Pro is started. Subsequent submissions occur every seven days from that day forward. A CEM submission also occurs when the CEM setting is edited.

Modifying the Customer Experience Metrics Setting

You can use this setting to change your CEM submission level or disable CEM submission.

A Jamf Pro account with full Jamf Pro access and either the Administrator privilege set or the "Customer Experience Metrics" privilege is required to modify the CEM setting.

  1. Log in to Jamf Pro with a web browser.
  2. In the top-right corner of the page, click Settings.
  3. Click Jamf Pro Information.
  4. Click Customer Experience Metrics.
  5. Click Edit.
  6. Use the Configure CEM Submission pop-up menu to specify the level of data to submit, or choose "Off".
  7. Click Save.

Viewing Customer Experience Metrics Data

A JSS account with full JSS access and either the Administrator privilege set or the "Customer Experience Metrics" privilege is required to view the collected data in the JSS.

  1. Log in to the JSS with a web browser.
  2. In the top-right corner of the page, click Settings.
  3. Click JSS Information.
  4. Click Customer Experience Metrics.
  5. Click View Data to review CEM data from your JSS.
  6. Click Done.