Troubleshooting the Jamf SCCM Proxy Service

This section explains how the log and the helper application can be used to troubleshoot the Jamf SCCM Proxy Service.

Changing the Jamf SCCM Proxy Service Logging Level

The log for the Jamf SCCM Proxy Service is located on the computer with the Jamf SCCM Proxy Service.

You can customize the amount of information that is included in the log by choosing one of the following logging levels:

  • Debug

  • Info

  • Warn

  • Error

  • Fatal

By default, the log is configured to use the “Warn” level.

For more information on the logging levels, see the following Apache Logging Services documentation:
http://logging.apache.org/log4j/1.2/apidocs/org/apache/log4j/Level.html

  1. On the computer with the Jamf SCCM Proxy Service, navigate to the following and open the settings.xml file with a text editor:

    • If you upgraded the Jamf SCCM Proxy Service:
      C:\Program Files (x86)\JAMF Software\JSS SCCM Proxy Service\

    • If you freshly installed the Jamf SCCM Proxy Service:
      C:\Program Files (x86)\Jamf\Jamf SCCM Proxy Service\

  2. Locate the element that begins with level value and replace the text in quotes with either “DEBUG”, “INFO”, “WARN”, “ERROR”, or “FATAL”.

  3. Save and close the file.

Jamf SCCM Proxy Service Helper

The Jamf SCCM Proxy Service Helper allows you to perform advanced troubleshooting tasks such as testing the connection to Jamf Pro and sending information on one or more computers or mobile devices to Jamf SCCM without waiting for a change in inventory.

Note: It is recommended that you stop the Windows Service when using the Jamf SCCM Proxy Service Helper.

The following screen shot shows the helper application and its functionality:
images/download/attachments/50102388/Screen_Shot_2019-05-16_at_9.58.47_AM.png

The helper must be “Run as administrator.” It is stored in the same directory as the proxy service and is located in the following:

  • Upgraded Jamf SCCM plug-in:
    C:\Program Files (x86)\JAMF Software\JSS SCCM Proxy Service\JAMF.JSS.ProxyService.Plugins.SCCM2012.Helper.exe

  • Fresh install Jamf SCCM plug-in:
    C:\Program Files (x86)\Jamf\Jamf SCCM Proxy Service\Jamf.ProxyService.Plugins.SCCM2012.Helper.exe

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