Incidents
You can use incidents to report issues related to users and devices to other Jamf School administrators or to keep a history of issues. Before you can create an incident in Jamf School, you must create incident types.
Creating Incident Types
- In Jamf School, navigate to in the sidebar.
- Use the Incident Types payload to add an incident type by clicking + Add incident type.
- In the Add incident type pop-up dialog, enter a name for the incident type in the Name field.
- Click Apply.
Creating Incidents
Requirements
To register an incident, a device must be assigned to a user. For more information, see User Assignment to Devices.
- In Jamf School, navigate to in the sidebar.
- Select the user you want to report the incident for.
- In the user details, click the Incidents tab.
- Click Register incident, and configure the Register Incident pop-up dialog, including the incident type.
- Click Register Incident.
You can view reported incidents by navigating to Incidents in the sidebar. You can close an incident by clicking on the incident, and then clicking Close incident.