Troubleshooting Errors During Device Enrollment

If you encounter an error when enrolling a device, there are a few possible causes:

  • There might be a network issue. Try to enroll the device again using a mobile Internet hotspot as the Wi-Fi connection to exclude any network issues.

  • There may be a restriction in place to deny enrollments from a specific location.

  • There may already be an MDM profile on the device.

If you still have problems enrolling the device after checking these possible causes, it may be necessary to wipe the device (when using Apple Configurator or automated device enrollment) and restart the device enrollment process.

Jamf Support may ask you to create a log file using Apple Configurator 2. For more information, see Export device info in Apple Configurator on Mac in Apple's Apple Configurator 2 User Guide.

Copyright     Privacy Policy     Terms of Use     Security
© copyright 2002-2020 Jamf. All rights reserved.