Quick Action Commands for Device Management

Quick action commands allow you to remotely perform tasks on mobile devices and computers using Jamf School. You can send a quick action command to a single device. Some commands can also be sent to multiple devices at once using bulk quick action commands.

Note: The quick action commands available for a particular device vary depending on the device ownership type, device platform, device type, and operating system version.

The following table describes the quick action commands that you can send from Jamf School:

Quick Action Command

Description

Bulk Quick Action Command

iOS and iPadOS Device Requirements

macOS Device Requirements

tvOS Device Requirements

General

Refresh Details

Updates device inventory information in Jamf School, such as name, storage capacity, profiles, apps, security information, and available operating system updates

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Clear Restrictions Password

Clears the restrictions set by Screen Time on the device

 

Supervised

N/A

N/A

Lock Device

Locks the device when a passcode is set on the device

 

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N/A

Clear Teacher Restrictions

Clears restrictions on the device set by teachers using Jamf Teacher

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N/A

N/A

Clear Parent Restrictions

Clears restrictions on the device set by parents using Jamf Parent

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N/A

N/A

Logoff/Log Out User

Logs out the currently logged in user for Shared iPad only

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  • Supervised

  • Shared iPad

  • iOS 9.3 or later

N/A

N/A

Turn Bluetooth On/Off

Enables or disables Bluetooth

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  • Supervised

  • iOS 11.3 or later

  • Supervised

  • macOS 10.13.4 or later

N/A

Turn Personal Hotspot On/Off

Enables or disables Personal Hotspot

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N/A

N/A

Turn Voice Roaming On/Off

Enables or disables Voice Roaming

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N/A

N/A

Turn Data Roaming On/Off

Enables or disables Data Roaming

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iOS 5 or later

N/A

N/A

Refresh Cellular Plans

Refreshes the cell phone plan

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N/A

N/A

Enable Where's My Mac

Enables Find My Mac

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N/A

macOS 10.15 or later

N/A

Enable/Disable Remote Desktop

Enables or disables Remote Desktop

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N/A

macOS 10.14.4 or later

N/A

Change EFI Password

Changes the EFI password on the computer

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N/A

macOS 10.13 or later

N/A

Enable/Disable Lost Mode

Enables Lost Mode on the device if it is connected to a network. This also gives you an accurate location of the device. Only Jamf School can access the device's location information when the device is in Lost Mode. The user is notified if anyone accessed location information while the device was in Lost Mode.

Lost Mode must be disabled before the user can unlock the device.

 

  • Supervised

  • iOS 9.3 or later

N/A

N/A

Play Sound

Plays a sound on a device when Lost Mode is enabled

 

  • Supervised

  • iOS 10.3 or later

N/A

N/A

Restart

Restarts the device

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  • Supervised

  • iOS 10.3 or later

  • Supervised

  • macOS 10.13 or later

  • Supervised

  • tvOS 10.2 or later

Shutdown

Shuts down the device

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  • Supervised

  • iOS 10.3 or later

  • Supervised

  • macOS 10.13 or later

N/A

Wipe Device

Permanently erases data and settings on the device

You can also choose to clear Activation Lock or allow proximity setup.

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iOS 4 or later

macOS 10.7 or later

tvOS 10.2 or later

Un-enroll

Stops communication between the mobile device and Jamf School, preventing you from performing management tasks on the device

When you unmanage a device, the following items are removed from the device:

  • MDM profile

  • Device certificate

  • Any configuration profiles that were distributed with Jamf School

  • Any managed apps that were distributed with Jamf School

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Move to Trash

Moves the device to trash and removes any license assigned to it

This command does not remove perpetual licenses.

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Disown Device (DEP)

Releases devices enrolled via Automated Device Enrollment (formerly DEP) from your organization in Apple School Manager and Jamf School

 

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Clear Activation Lock

Removes Activation Lock from the device

Device must have an Activation Lock Bypass code reported.

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Supervised

Supervised

N/A

Device Overview

Move to Location

Moves the device to a location configured in Jamf School

A location must be configured in Jamf School.

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Add to Group

Adds the device to a group

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Remove from Group

Removes the device from a group

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Change Owner

Allows you to change the device owner

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Change Device Name

Allows you to change the device name

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  • Supervised

  • iOS 5 or later

  • Supervised

  • macOS 10.9 or later

  • Supervised

  • tvOS 9 or later

Clear Passcode

Clears the passcode from the device

Devices must have a passcode. If a profile with a Passcode payload is installed on the device, the user is prompted to create a new passcode.

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N/A

N/A

Change Time Zone

Configures the time zone set on a device

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iOS 14 or later

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tvOS 14 or later

Device Updates

Check Now

Checks device for available operating system updates

 

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Download and Install

Downloads and installs available operating system updates

 

Supervised

--

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Managed Profiles

Install/Reinstall

Installs or reinstalls the profile on the device

 

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Disable

Disables the profile on the device

 

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Managed Apps

Permanently delete deferred items

Permanently deletes all deferred apps

 

Supervised-

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Install/Reinstall

Installs or reinstalls the app on the device

 

Supervised

--

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Remove

Removes the app from the device

 

Supervised

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Internal Apps

Install/Reinstall

Installs or reinstalls the app on the device

 

Supervised

N/A

N/A

Documents

Permanently delete deferred items

Permanently deletes all deferred documents

 

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N/A

Remove

Removes the document from the device

 

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N/A

Install/Reinstall

Installs or reinstalls the document on the device

 

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N/A

Activity Log

Clear Activity Log images/download/thumbnails/79184411/Screen_Shot_2019-11-07_at_12.03.16_PM.png

Clears the command history from the activity log

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Sending Quick Action Commands

  1. In Jamf School, navigate to Devices in the sidebar.

  2. Click the device you want to send the quick action command to.

  3. In the device details pane, select the quick action command you want to send from the sidebar.

Sending Bulk Quick Action Commands

You can send quick action commands to multiple devices at once by using bulk quick action commands.

  1. In Jamf School, navigate to Devices in the sidebar.

  2. Select the devices you want to send the bulk quick action command to.

  3. Select the bulk quick action commands you want to send.

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