Downloading a Supervision Identity for Use in Apple Configurator 2

If you want to supervise and deploy devices using Apple Configurator 2 and Jamf School, you can use a supervision identity to pair supervised devices with multiple Apple Configurator 2 workstations that have the same supervision identity. A supervision identity is used to allow pairing with computers even if the Automated Device Enrollment profile prohibits pairing with other computers. The supervision identity is a certificate and private key that can be imported into Apple Configurator 2. Once imported, the device will be able to pair with that given computer.

General Requirements

To download a supervision identity to use in Apple Configurator 2, you need:

  • A computer with Apple Configurator 2.0 or 2.1

  • An Apple School Manager account

  • Supervised mobile devices with iOS 9 or later, or tvOS 10.2 or later

  • Redistribute the Automated Device Enrollment Profile and re-enroll the device (For more information, see Device Profiles.)


  1. In Jamf School, navigate to Organization > Settings in the sidebar.
    Here, you will see your information and you will be able to download the identity. Take note of the "Generated on" date.

  2. Use the Jamf School Student payload to configure management settings in the Features section.
    All devices enrolled before this date will not work with the generated supervision identity.

  3. Click Download Supervision Identity.
    When you download and open the supervision identity (this is a .organization file), the supervision identity should automatically open in Apple Configurator 2.

  4. Enter the password for this supervision identity. This password is found on the same page as where you downloaded the supervision identity. This password is hidden until you click it.

Once you enter your password, you can make the following changes to a device enrolled with Automated Device Enrollment in Apple Configurator 2:

  • Clear passcode on the device

  • Clear restrictions passcode on the device

  • Start single app mode on the device

  • Restart and shut down the device

  • Set a wallpaper

  • Apply a Home screen layout

For more information about how to send quick action commands, see Quick Action Commands for Device Management.

Related Information

For related information, see the Apple Configurator 2 User Guide.

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