Downloading a Supervision Identity for Use in Apple Configurator 2

A Supervision Identity is used to allow pairing with macOS computers even if the Automated Device Enrollment (formerly DEP) profile prohibits pairing with other computers. The Supervision Identity is a certificate and private key that can be imported into Apple Configurator 2. Once imported, the iOS device will be able to pair with that given computer. You can repeat this multiple times to configure multiple stations that can be used to administer iOS devices.


  • A macOS computer with Apple Configurator 2

  • An Apple School Manager account

Importing the Supervision Identity in Apple Configurator 2

  1. In Jamf School, navigate to Organization > Settings > Supervision Identity.


    Here, you will see your information and you will be able to download the identity. Take note of the "Generated on" date.

  2. In order for the Supervision Identity to work properly, you will have to re-push the Automated Device Enrollment profile and re-enroll the device.
    All devices that have been enrolled before this date will not work with the generated Supervision Identity.

  3. Click Download Supervision Identity.

  4. When you have downloaded the Supervision Identity (this is a . organization file) and you open it, the Supervision Identity should automatically open in Apple Configurator 2. You will be asked to enter a password for this Supervision Identity. This password is found on the same page as where you have downloaded the Supervision Identity. This password is hidden until you reveal it yourself by clicking on it as shown in the screen shot below:
    Once you have entered your password, you will be able to make the following changes to a DEP enrolled iOS device in Apple Configurator 2:

  • Clear passcode on the device

  • Clear restrictions passcode on the device

  • Start single app mode on the device

  • Restart and shut down the device

  • Set a wallpaper

  • Apply a Home screen layout

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