Clearing Activation Lock
Activation Lock is a feature that protects devices by linking a user's personal Apple ID to a device. If a device is wiped or restored, the user's personal Apple ID and password are required to unlock the device. When a school deploys supervised devices with Jamf School and an employee or student leaves without removing their personala Apple ID, Jamf School can provide an Activation Lock bypass code to unlock the device. This allows the school to set up the device for a new user.
General Requirements
To clear Activation Lock with Jamf School, you need the following:
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Supervised mobile devices with iOS 7.1 or later
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Supervised computers with macOS 10.15 or later (with the Apple T2 Security Chip or Apple silicon)
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Find My enabled on the device (For more information, see Set up Find My on your iPhone, Mac, AirPods, or other devices from Apple's support website.)
Viewing the Bypass Code and Clearing the Activation Lock for a Device
When viewing management information for a device, you can view the Activation Lock bypass code for the device and use it to clear Activation Lock.
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In Jamf School, navigate to Devices > Devices in the sidebar.
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Click on the device you need the Activation Lock bypass code for.
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Use the Device Details pane to do one of the following:
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To clear the Activation Lock on the device, click Clear activation lock in the Activation Lock settings.
The Activation Lock will be cleared on the device the next time the device checks in. -
To view the Activation Lock bypass code, navigate to the Bypass code inventory information in the Activation Lock settings.
You can use the bypass code to manually clear Activation Lock on the device. When prompted, enter the bypass code in the password field, and then leave Apple ID field blank.
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Related Information
For related information about Activation Lock, see Activation Lock for iPhone, iPad, and iPod touch from Apple's support website.