Using Activation Lock Bypass
Activation Lock is a feature that protects devices by linking a user's personal Apple ID to a device. If a device is ever wiped or restored, the user's Apple ID and password are required to unlock the device.
When an organization deploys supervised devices with Jamf Now, this Activation Lock feature can be bypassed. That means that if an employee leaves without removing their Apple ID that locked the device, Jamf Now can provide a code to unlock the device, which will allow your organization to set it up as new.
If you remove the device from Jamf Now after being wiped, you can no longer bypass Activation Lock.
- Supervised computers with macOS 10.15 or laterNote:
Computers with macOS Catalina require Automated Device Enrollment.
Supervised iPad or iPhone devices enrolled via Automated Device Enrollment or Apple Configurator
If the bypass code does not work, see How to remove Activation Lock from Apple's support website to start an Activation Lock support request.