OS Updates

OS Updates is a feature that Jamf Now users can use to ensure devices have the latest versions of iPadOS, iOS, macOS, or tvOS.

Updates may take up to 15 minutes depending on the number of devices, number of updates, and other processes an individual device might already have running.

Note:

You cannot use OS Updates to prevent a version update.

OS Update Requirements

Ensure that your Jamf Now account is ready for OS Updates management:

  • Verify that the devices in your account have iPadOS 13 or later, iOS 9 or later, macOS 10.11.5 or later, or tvOS 9 or later, and are enrolled via Automated Device Enrollment.

  • Ensure the devices you want to update are fully charged, or connected to a power source, and are unlocked. If a device is locked, such as via a passcode or FileVault enabled, the OS update will download but remain uninstalled. Users must unlock the device, and then manually install the OS update on their device.

  • Ensure devices are not in Single App Mode or they will be unable to receive OS Update commands. Deploy any OS updates before placing a device in Single App Mode. Devices already in Single App Mode will need to be taken out of this mode to receive the update.

Updating a Single Device

  1. Log in to Jamf Now.
  2. Find eligible devices by clicking the Filter icon in the top-right corner.
  3. Select the Updates Available checkbox and verify pending updates.
  4. Once you have located a device with available updates, click on the device to see its device dashboard.
  5. Locate the Operating System card. This card displays the device's current operating system. If the device is eligible for an OS update, a small icon will appear on the bottom of the card indicating how many pending updates are available.

    Screenshot of updates available in the Operating System card under Devices section.

  6. Click Update at the bottom of the Operating System card.
  7. A new information panel will slide into view to give you further detail on the updates you are about to perform. Click Install Update.
    Note:

    Some updates require a system restart. If a system restart is needed, it will be indicated on the information panel.

    Screenshot of iOS updates that require a restart.

After you click Install Updates, the information panel will disappear and you will return to the device dashboard. While the update runs, the Operating System card will display information about the update's progress. You can also click Update on the card for more detailed information.

The device will only display as up to date on the Operating System card once the update has been completed on the device and the device has synced with Jamf Now, as reflected on the Last Inventoried card.

Possible alerts include:
Update in progress/waiting to complete installation
The device is in the process of completing the update command.
Update Failed
The requested update failed to complete. The failure could be due to insufficient disk space on the device or insufficient battery. The failed updates will become available for reinstallation the next time the device syncs with Jamf Now.
Update Complete
In most successful installations, this message will not display. If it does, it is to confirm that the installation completed successfully.

For a macOS update, the end user will see a restart notification on their computer. The end user must accept the notification, or the computer's operating system will not update.

Updating a Group of Devices

  1. Log in to Jamf Now.
  2. Click the search icon and use the filter options to select a group of devices.
  3. Click the Action pop-up menu (•••) in the upper right-hand corner of your screen, and then click Install Updates. The updates information panel will open and display devices within your filtered group that have available update.
  4. Click Install Updates.

Updating All Eligible Devices

If you have available operating system updates across many devices, consider using this option to initiate all available updates.

  1. Log in to Jamf Now.
  2. Click Devices.
  3. Click the Action pop-up menu (•••) and click Install Updates. The information panel will appear and display all devices with available updates. The updates information panel will open and display all devices with available updates.
  4. Click Install Updates.