Jamf Now Red Dot Alerts
Jamf Now uses "needs attention" red dots on device dashboards to notify administrators that a device needs addressing. Below are the common causes and remediation tips for devices flagged as "needs attention".
Common Causes
Last check-in was more than eight days ago
Settings are out of date or not applied
No passcode is set on an iPhone or iPad
FileVault is enabled, but the recovery key is not stored
The device is unenrolled
The device is still enrolling
An app installation error has occurred
Remediation Tips
Ensure the device is turned on
Check network connection (Wi-Fi or cellular)
Unlock device if it is set to a passcode
Ensure Apple Push Notification service (APNs) is valid
Ensure the APNs certificate used to enroll the device is the same as the one connected to Jamf Now. For more information, see Push Certificate Mismatch Error.
For a Mac, ensure it is logged in to the same local account used during enrollment
For a Mac, ensure it is not bound to Active Directory
Note:Jamf Now only knows as much as the device tells it. Referencing the "Last Inventoried" date on a device's dashboard will give you an idea of when the device last reported its installed apps, profiles, and other settings.