Jamf Now Red Dot Alerts

Jamf Now uses "needs attention" red dots on device dashboards to notify administrators that a device needs addressing. Below are the common causes and remediation tips for devices flagged as "needs attention".

Common Causes

• Last check-in was more than eight days ago

• Settings are out of date or not applied

• No passcode is set on an iPhone or iPad

• FileVault is enabled, but the recovery key is not stored

• The device is unenrolled

• The device is still enrolling

• An app installation error has occurred

Remediation Tips

• Ensure the device is turned on

• Check network connection (Wi-Fi or cellular)

• Unlock device if it is set to a passcode

• Ensure Apple Push Notification service (APNs) is valid

• Ensure the APNs certificate used to enroll the device is the same as the one connected to Jamf Now. For more information, see Push Certificate Mismatch Error.

• For a Mac, ensure it is logged in to the same local account used during enrollment

• For a Mac, ensure it is not bound to Active Directory

  Note:

  Jamf Now only knows as much as the device tells it. Referencing the "Last Inventoried" date on a device's dashboard will give you an idea of when the device last reported its installed apps, profiles, and other settings.