Billing Failure and Account Suspension
- Billing Failure
- If you have been notified that your billing method has failed, navigate to your account page and enter a new payment method. No further action is needed; the system will automatically try the new payment method later that night.
- Account Suspension
If your account enters a suspended state, you will need to update your billing information in order to bring your account back to normal status. Your account will go into a suspended state after attempting to process your payment for 7 days after you receive a billing failure notice.
After suspension, you will see this notification displayed in your Jamf Now account when you log in. You will also notice an orange banner across the top of your entire Jamf Now account.
Click on Update Billing on either the dialog box or the banner to be taken to your account page where you can enter new billing information.
After you update your billing information, your account suspension should clear shortly.