Troubleshooting Deployment with Automated Device Enrollment

The following issues are common when deploying Jamf Connect to computers via Automated Device Enrollment:

Black Login Screen

A black login screen may display rather than your IdP's login window.

To resolve this issue, do the following:

  • Check your permission files in the PreStage enrollment package. Incorrect permissions may prevent Jamf Connect from executing all the loginwindow mechanisms successfully.

  • Test and debug your Jamf Connect deployment packages. For more information, see Jamf Connect Logs.

Unable to Load Identity Provider

An error reading "Unable to Load Identity Provider" may appear in the login window rather than your IdP's login window.

To resolve this issue, do the following:

  • Click Local Login, and then log in with your test user's local username and password.

  • Navigate to System Preferences > Profiles, and then verify the following:

    • A Jamf Connect configuration profiles are scoped to the computer. If no configuration profile is present, ensure your test computer is in the scope of the configuration profile.

    • Your configuration profile contains the minimum preference keys needed to configure Jamf Connect with your cloud IdP.

    • Your app's client ID matches the client ID value generated by your IdP.

No Network Connection

Your test computer requires access to your IdP, typically on port 443. Make sure your test computer is properly connected.

Copyright     Privacy Policy     Terms of Use     Security
© copyright 2002-2020 Jamf. All rights reserved.