Introduction

Overview

This guide details the best practices for unmanaging mobile devices and computers from Jamf Pro and Apple School Manager or Apple Business Manager. Devices can be removed from management by Jamf Pro, stopping Jamf Pro's communication and management capabilities for that device. Institutionally owned devices in Apple School Manager or Apple Business Manager can either be unassigned so they do not prompt for automated device enrollment during setup, or released if the organization no longer owns them.

There are many situations in which these workflows may be useful, such as a device being broken and sent in for repairs, or a group of devices being sold by your organization. Before starting, consider your goals and what status you want to achieve for your devices. Review the descriptions below, as some actions cannot be undone. Then, choose one or more of the following workflows according to your needs:

  • Unmanaging Mobile Devices from Jamf Pro—Use this workflow to remove the MDM profile from a mobile device, stopping Jamf Pro's communication and management capabilities for that device. Unmanaging a device does not automatically delete its inventory record from Jamf Pro.

  • Unmanaging Computers from Jamf Pro—Use this workflow to remove all components installed by Jamf Pro from a computer, stopping Jamf Pro's communication and management capabilities for that computer. Unmanaging a computer does not automatically delete its inventory record from Jamf Pro.

  • Temporarily Unmanaging Computers from Jamf Pro—Use this workflow to stop Jamf Pro from performing management actions on a computer while leaving components installed by Jamf Pro in place. Management can be resumed at any time.

  • Wiping and Unmanaging Computers from Jamf Pro—Use this workflow to wipe a computer, removing the MDM profile, jamf pro binary, and all other components installed by Jamf. This also erases all other data from the computer and reinstalls macOS. This does not automatically delete computer inventory records from Jamf Pro.

  • Unassigning Devices in Apple School Manager or Apple Business Manager—Use this workflow for devices in Apple School Manager or Apple Business Manager that should not be automatically enrolled during setup but still belong to the organization. Unassigning a device in Apple School Manager or Apple Business Manager does not unenroll it from Jamf Pro. Unassigned devices remain available to be reassigned at any time. If an unassigned device is to be re-enrolled in Jamf Pro, it must first be reassigned to the Jamf Pro MDM server in Apple School Manager or Apple Business Manager, and then wiped so it can be prompted again for automated device enrollment during setup.

  • Releasing Devices from Apple School Manager or Apple Business Manager—Use this workflow for devices in Apple School Manager or Apple Business Manager that should not be automatically enrolled during setup and no longer belong to your organization. Releasing a device from Apple School Manager or Apple Business Manager does not unenroll it from Jamf Pro. Released devices cannot be reassigned to an MDM server. iOS and tvOS devices that are released from Apple School Manager or Apple Business Manager can be added back using Apple Configurator 2.5 or later. Computers that are released from Apple School Manager or Apple Business Manager cannot be added back.

About Best Practice Workflows for Jamf Pro

This guide contains Jamf Pro best practice workflows. To navigate through this guide, use the sidebar to navigate to each workflow. You can complete one or all of the workflows to meet your organization’s needs. Remember that while these are common user workflows, they may not be the best fit for your particular environment. For more detailed information about Jamf Pro features and instructions for performing administrative tasks using Jamf Pro, see the Jamf Pro Administrator's Guide.

Copyright     Privacy Policy     Terms of Use     Security
© copyright 2002-2022 Jamf. All rights reserved.