Updating iOS

To update iOS on devices, you need to send a mass action command. Mass actions can be performed on static or smart group membership lists or mobile device search results. To identify the target devices for a mass action command for this workflow, you need to perform an advanced mobile device search.


To update iOS, you need the following:

  • Jamf Pro 9.101.0 or later

  • Supervised devices with iOS 9–10.2 enrolled via a PreStage enrollment, or supervised devices with iOS 10.3 or later

  • A valid push certificate in Jamf Pro

Performing an Advanced Mobile Device Search

You can use an advanced mobile device search to find and target supervised mobile devices that are not using the current iOS version.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. To search for devices using an advanced mobile device search, click Search Inventory.

  4. Click New images/download/thumbnails/35422584/Icon_New_Button.png .

  5. To save the search, select the Save this Search checkbox and create a display name in the Display Name field.

  6. Click the Criteria tab and add criteria for the search:

    1. Click Add images/download/thumbnails/35422584/Icon_Add_Button.png .

    2. Click Show Advanced Criteria at the top of the pane.

    3. Find the iOS Version criteria and click Choose.

    4. For the iOS Version criteria, choose “less than” from the Operator pop-up menu and include the current iOS version number in the Value field.

    5. Click Add images/download/thumbnails/35422584/Icon_Add_Button.png .

    6. Click Show Advanced Criteria at the top of the pane.

    7. Find the Supervised criteria and click Choose.

    8. For the Supervised criteria, choose “is” from the Operator pop-up menu, and then click Browse images/download/thumbnails/35422584/Browse_icon.png . From the values, select Choose for Supervised.

  7. Choose "and" from the And/Or pop-up menu to specify a relationship between criteria.

  8. To group criteria and join multiple operations, choose parentheses from the pop-up menus around the criteria you want to group.

  9. Click Save.

Updating iOS by Sending a Mass Action Command

You can use a mass action command to update the operating system on mobile devices targeted by the advanced mobile device search.

If an iOS device has a passcode enabled, the Update iOS Version mass action command will download the update on the device, but fail to install it. To ensure the update is installed, users must enter their passcode when prompted. If necessary, you can clear the passcode before sending the mass action to ensure the update installs. For more information about how to send the Clear Passcode remote command, see Remote Commands for Mobile Devices in the Jamf Pro Administrator's Guide.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. Click Search Inventory.

  4. Select the name of the advanced mobile device search you created.

  5. Click View at the bottom of the pane.

  6. Click Action at the bottom of the pane.

  7. Select Send Remote Commands.

  8. Click Next.

  9. Under Remote Commands, select Update OS Versions on supervised devices.

  10. Ensure the Update iOS Version (iOS 9 - 10.2, enrolled via a PreStage enrollment; and/or iOS 10.3 or later) checkbox is selected.

  11. Select one of the following for Target Version:

    • To download the update for the latest iOS version, select Latest version based on device eligibility.

    • To download the update for a specific iOS version, select Specific version and select the version from the pop-up menu.

  12. Select one of the following for iOS Update Action:

    • To download the update on devices for users to install themselves, select Download the update for users to install.

    • To download and install the update on devices automatically, select Download and install the update, and restart devices after installation.
      Note: Selecting this option will cause any devices to download and install the update after the remote command is sent and they are connected to the network.

  13. To issue the remote command, click Next.
    Note: Devices will not download or install the update if they have limited storage space and will not install the update if they have low battery.

  14. Click Done.

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