Updating iOS

To update iOS on devices, you must send a mass action command. Mass actions can be performed on static or smart group membership lists or smart mobile device search results. To identify the target devices for a mass action command for this workflow, you must create a smart device group.

Requirements

To update iOS, you need the following:

  • Jamf Pro 9.101.0 or later

  • Supervised devices with iOS 9–10.2 enrolled via a PreStage enrollment, or supervised devices with iOS 10.3 or later

  • A valid push certificate in Jamf Pro

Creating a Smart Device Group

You can create a smart device group to find and target supervised mobile devices not using the current iOS version.

  1. Log in to Jamf Pro.

  2. Click Devices.

  3. Click Smart Device Groups.

  4. Click New images/download/thumbnails/79191756/Icon_New_Button.png .

  5. Enter a name for the device group in the Display Name field.

  6. Click the Criteria tab.

  7. Click Add images/download/thumbnails/79191756/Icon_Add_Button.png .

  8. Click Show Advanced Criteria at the top of the pane.

  9. Find the "iOS Version" criteria and click Choose.

  10. For the "iOS Version" criteria, select “less than” from the Operator pop-up menu and include the current iOS version number in the Value field.

  11. Click Add images/download/thumbnails/79191756/Icon_Add_Button.png .

  12. Click Show Advanced Criteria at the top of the pane.

  13. Find the "Supervised" criteria and click Choose.

  14. For the "Supervised" criteria, select “is” from the Operator pop-up menu, and then click Browse images/download/thumbnails/79191756/Browse_icon.png . From the values, select Choose for Supervised.

  15. Choose "and" from the And/Or pop-up menu to specify a relationship between criteria.

  16. To group criteria and join multiple operations, choose parentheses from the pop-up menus around the criteria you want to group.

  17. Click Save.

Updating iOS by Sending a Mass Action Command

You can use a mass action command to update the operating system on mobile devices in the smart device group.

Note: If an iOS device has a passcode enabled, the Update iOS Version mass action command will download the update on the device, but fail to install it. To ensure the update is installed, users must enter their passcode when prompted. You can clear the passcode before sending the mass action to ensure the update installs.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. Click Smart Device Groups.

  4. Select the name of the smart device group you created.

  5. Click View at the bottom of the pane.

  6. If passcodes are enabled on devices, do the following to clear the passcodes before updating iOS on the devices:

    1. Click Action at the bottom of the pane.

    2. Select Send Remote Commands and click Next.

    3. Under Remote Commands, select Clear Passcode (does not apply to personally owned devices), and click Next.
      Passcodes are cleared from the target devices.

  7. Click Action at the bottom of the pane.

  8. Select Send Remote Commands and click Next.

  9. Select Update OS Versions on supervised devices.

  10. Ensure the Update iOS Version (iOS 9 - 10.2, enrolled via a PreStage enrollment; and/or iOS 10.3 or later) checkbox is selected.

  11. Select one of the following for Target Version:

    • To download the update for the latest iOS version, select Latest version based on device eligibility.

    • To download the update for a specific iOS version, select Specific version and select the version from the pop-up menu.

  12. Select one of the following for iOS Update Action:

    • To download the update on devices for users to install themselves, select Download the update for users to install.

    • To download and install the update on devices automatically, select Download and install the update, and restart devices after installation.

      Note: Selecting this option causes devices connected to the network to download and install the update immediately after the remote command is sent.

  13. To send the remote command, click Next.

    Note: Devices will not download or install the update if they have limited storage space and will not install the update if they have low battery.

  14. Click Done.
    The operating system on the devices updates. After the devices complete the update, users are prompted to set a passcode.

Copyright     Privacy Policy     Terms of Use     Security
© copyright 2002-2020 Jamf. All rights reserved.