Send a Remote Command to a Mobile Device

The remote commands available in the JAMF Software Server (JSS) allow you to remotely perform the following tasks on a mobile device:

  • Update inventory.

  • Lock a device.

  • Clear the passcode on a device.

  • Clear the restrictions on a device (only for supervised devices with iOS 8 or later).

  • Unmanage a device.

  • Wipe a device.
    Note: You also have the option to clear the Activation Lock on a device when wiping the device.

  • Send a blank push notification.

  • Set the wallpaper on a device (only for supervised devices with iOS 7 or later).

  • Manage settings for voice or data roaming (only for devices with cellular capability).

  • For a personally owned device, wipe institutional data and unmanage the device.

  • For Shared iPad, log out the currently logged in user.

  • Enable Lost Mode on a device (only for supervised devices with iOS 9.3 or later)

  • Update the location data collected for a device (only for devices with Lost Mode enabled)

You can send a remote command to a single mobile device.

Note: The remote commands available for a particular device vary depending on the device ownership type, device platform, device type, and iOS version.

Sending a Remote Command

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Click Search Inventory.
    On a smartphone or iPod touch, this option is in the pop-up menu.

  4. Choose “Mobile Devices” from the Search pop-up menu.

  5. Leave the search field blank and press the Enter key.

  6. Click the mobile device you want to send the remote command to.

  7. Click the Management tab, and then click the button for the remote command that you want to send.

The remote command runs on the mobile device the next time the device contacts the JSS.

Administrator's Guide Reference Sections

Remote Commands for Mobile Devices

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