Self Service Policies

You can make any policy available in Self Service, but it is up to you to determine which policies are appropriate.

When you make a policy available in Self Service, you can specify which computers display it in Self Service and which users can access it (called “scope”).

You can also customize how Self Service policies are displayed to users by doing the following:

  • Entering a description

  • Uploading an icon

  • Featuring the policy on the main page

  • Displaying or featuring the policy in one or more categories

Creating a Self Service Policy

  1. Log in to the JSS with a web browser.

  2. Click Computers at the top of the page.

  3. Click Policies.
    On a smartphone or iPod touch, this option is in the pop-up menu.

  4. Click New images/download/thumbnails/10126859/New_icon.png .

  5. Use the General payload to configure basic settings for the policy, including the trigger and execution frequency.
    For an overview of the settings in the General payload, see General Payload.

  6. Use the rest of the payloads to configure the tasks you want to perform.
    For an overview of each payload, see Policy Payload Reference.

  7. Click the Scope tab and configure the scope of the policy.
    For more information, see Scope.

  8. Click the Self Service tab.

  9. Select Make the policy available in Self Service.

  10. Configure how the policy is displayed in Self Service using the settings on the pane. You can customize the text displayed in the description for the policy in Self Service by using Markdown in the Description field.
    For information about Markdown, see the following Knowledge Base article:
    Using Markdown to Format Text

  11. (Optional) Click the User Interaction tab and configure messaging and deferral options.
    For more information, see User Interaction.

  12. Click Save.
    The policy runs on computers in the scope the next time they check in with the JSS and meet the criteria in the General payload.

Related Information

For related information, see the following sections in this guide:

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