Email Notifications

Jamf Pro can send email notifications when the following events occur:

  • A computer fails to enroll.

  • An error occurs while a policy is running.

  • A restricted software violation occurs.


    For this to work, email notifications must also be enabled for the individual restricted software records.

  • The license limit for a licensed software record is exceeded.


    For this to work, email notifications must also be enabled for the individual licensed software records.

  • One or more Memcached Endpoint(s) are not reachable.

  • Smart computer group membership changes.

  • Smart device group membership changes.

  • Smart user group membership changes.

  • SSL certificate verification is disabled.

  • Tomcat is started or stopped.

  • The database is backed up successfully.

  • A database backup fails.

  • An instance of the Jamf Pro web app in a clustered environment fails.

  • Jamf Pro account is locked out because of excessive failed login attempts.

  • Jamf Pro fails to add a file to the cloud distribution point.

  • Jamf Pro is unable to communicate with your Jamf Protect instance.

  • An updated patch reporting software title is available.


    You can choose to be notified of available software title updates via email or a Jamf Pro notification, or both. The Jamf Pro notification option displays a pop-up dialog to the user in Jamf Pro when a new software title update is available. You can also receive notifications for a specific software title. If you disable this notification, you do not receive notifications for any specific software titles that have Patch Notifications enabled.

  • The volume purchasing (formerly VPP) service token for a location is approaching its expiration date.


    The first email notification is sent 31 days before the token expires. Email notifications are sent once a week until the token is 7 days from its expiration date. When the expiration date is less than 7 days, they are sent every day until the token expires. After the token has expired, no email notifications are sent.

  • A Jamf Infrastructure Manager instance has not checked in with Jamf Pro.


An email notification is sent if the Infrastructure Manager fails to check in with Jamf Pro after three attempts. Only one notification is sent for this event.

  • The Jamf Pro JSS Built-in Certificate Authority (CA) is approaching its expiration date or has already expired.

  • The Jamf Pro JSS Built-in Certificate Authority (CA) renewal process succeeded or failed.

Enabling Email Notifications

Jamf Pro allows you to enable email notifications for specific events.


Some essential notifications, such as certificate authority (CA) expiration emails, are enabled by default and cannot be disabled.

  1. Log in to Jamf Pro.
  2. At the top of the page, click the account settings icon, and then click Notifications

    The Notifications option is not displayed if your Jamf Pro user account is associated with an LDAP group.

  3. Select the checkbox for each event that you want to receive email notifications for.
  4. Click Save .