User Interaction with Policies

User Interaction allows you to display custom messages to users about the policies that run on their computers and allow users to defer policies. You can display these messages to users before and after a policy runs and before a policy restarts computers.

When allowing users to defer a policy, you can specify a date and time, or number of days after the user is first prompted by the policy at which to prohibit further deferral (called the “deferral limit”). This allows you to give users more control over when the policy runs while ensuring that the policy eventually runs.

Before a policy runs on a computer, the user is prompted to choose to have the policy run immediately or to defer the policy for one of the following:

  • 1 hour

  • 2 hours

  • 4 hours

  • 1 day

  • The amount of time until the deferral limit is reached

If the user chooses to defer the policy, they are prompted with the original message after the chosen amount of time. When the deferral limit is reached, a message is displayed to notify the user, and the policy runs immediately.

To avoid policy deferment issues and excessive re-runs, the deferment must not exceed the execution frequency configured for the policy.

Note: When a policy fails and is made available in Self Service with an execution frequency of "Once per computer" and is configured to automatically retry, the policy will still display in Self Service so users can retry it. If the user does not re-run the policy using Self Service, the jamf binary will automatically re-run it on the next configured trigger.

Configuring User Interaction for a Policy

  1. Log in to Jamf Pro.

  2. Create or edit a policy.
    For more information, see Policy Management.

  3. Click the User Interaction tab.

  4. Configure the settings on the pane.

    Note: When configuring User Interaction messages for computers with macOS 10.8 or later, most messages are displayed in Notification Center in a category called “Management”. Otherwise, messages are displayed using the Jamf Helper utility.

  5. When you are done configuring the policy, click Save images/download/thumbnails/81531754/floppy-disk.png .

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