Remote Commands for Computers

The remote commands available in Jamf Pro allow you to remotely perform tasks on computers.

You can send a remote command to a single computer. Some commands can also be sent to multiple computers at once using mass actions. For more information, see Mass Actions for Computers.

Note: The remote commands available for a particular computer vary depending on the computer's OS version. For more information, see Computer Management Capabilities.

The following table describes the remote commands that you can send from Jamf Pro:

Remote Command

Description

Available as a Mass Action

Requirements

Lock Computer

Logs the user out of the computer, restarts the computer, and then locks the computer

(Optional) Displays a message on the computer when it locks

To unlock the computer, the user must enter the passcode that you specified when you sent the Lock Computer command.

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Remove MDM Profile

Removes the MDM profile from the computer, along with any configuration profiles that were distributed with Jamf Pro

If the MDM profile is removed, you can no longer send remote commands or distribute configuration profiles to the computer.

Note: Removing the MDM profile from a computer does not remove the computer from Jamf Pro or change its inventory information.

 

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Renew MDM Profile

Renews the MDM profile on the computer, along with the device identity certificate. The device identity certificate has a default expiration period of two years.

Note: The Renew MDM Profile remote command is automatically issued when the built-in CA is renewed. The MDM profile will be renewed during the next computer check-in. For more information, see "Renewing the Built-in CA" in PKI Certificates.

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Wipe Computer

Permanently erases all data on the computer

Note: Wiping a computer does not remove the computer from Jamf Pro or change its inventory information.

To restore the computer to the original factory settings, the user must enter the passcode that you specified when you sent the Wipe Computer command, and then reinstall the operating system.

For detailed information on macOS Recovery, see About macOS Recovery from Apple's support website.

 

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Send Blank Push

Sends a blank push notification, prompting the computer to check in with Apple Push Notification service (APNs)

 

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Download/Download
and Install Updates

Updates the OS version and built-in apps on the computer

You can choose to download the update for users to install, or to download and install the update and restart computers after installation.

Note: When sending the command via a mass action, the Update OS version and built-in apps option must be selected.

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macOS 10.11 or later

Enrolled via a PreStage enrollment

Unlock User

Unlocks a local user account that has been locked due to too many failed password attempts

 

 

macOS 10.13 or later

Enrolled via a PreStage enrollment

Remove User

Removes a user that has an active account on the computer

 

macOS 10.13 or later

Enrolled via a PreStage enrollment

Enable/Disable Bluetooth

Enables/disables Bluetooth on the computer

Note: When sending the command via a mass action, the Set Bluetooth option must be selected.

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macOS 10.13.4 or later

Enable/Disable Remote Desktop

Enables/disables Remote Desktop on the computer

Note: When sending the command via a mass action, the Set Remote Desktop option must be selected.

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macOS 10.14.4 or later

Set Activation Lock

Allow user to enable Activation Lock directly on the computer

Disable and prevent Activation Lock

For more information, see the
Leveraging Apple's Activation Lock Feature with Jamf Pro Knowledge Base article.

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  • Compatible computers with macOS 10.15 or later
    For more information on macOS compatibility, see About Activation Lock on your Mac from Apple's support website.

  • In Apple School Manager or Apple Business Manager

Sending a Remote Command to a Computer

Requirements

  • A push certificate in Jamf Pro (For more information, see Push Certificates.)

  • The Enable certificate-based authentication and Enable push notifications settings configured (For more information, see Security Settings.)

Procedure

  1. Log in to Jamf Pro.

  2. Click Computers at the top of the page.

  3. Perform a simple or advanced computer search.
    For more information, see Simple Computer Searches or Advanced Computer Searches.

  4. Click the computer you want to send the remote command to.
    If you performed a simple search for an item other than computers, you must click Expand images/download/thumbnails/81554589/Icon_Expand.png next to an item to view the computers related to that item.

  5. Click the Management tab, and then click the button for the remote command that you want to send.

    Note: To send the Unlock User or Remove User remote command, navigate to the Local User Accounts category in inventory information for the computer and click Manage for a user.

    Depending on the command selected, additional options may be available.

The remote command runs on the computer the next time the computer checks in with Jamf Pro.

After the command is sent, you can do the following on the History tab:

  • To view the status of a remote command, use the Management History pane to view completed, pending, or failed commands.

  • To cancel a remote command, click Pending Commands. Find the command you want to cancel, and click Cancel.

Troubleshooting a Failed Status of a Remote Command

If a remote command reported a failed status, Jamf Pro will automatically resend the command every six hours for the compatible computers. To manually force the attempt, use the “Send blank push” management command. To access this feature, navigate to the Management tab in the inventory of a computer and click Management Commands.

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