Jamf Self Service for macOS Installation Methods

There are two ways to install Jamf Self Service on managed computers. You can install Self Service automatically using the settings in Jamf Pro, or you can install Self Service using a policy. Installing Self Service using a policy gives you more control over the installation.

General Requirements

Jamf Self Service for macOS 10.10.0 or later can run on macOS 10.11.x or later.

If Self Service is configured to install automatically, computers in your environment will install the version of Self Service that is compatible with the computer's macOS version:

macOS Version

Self Service Version Installed

macOS 10.13 or later

Latest Version

macOS 10.12

Self Service 10.21.0

macOS 10.11

Self Service 10.14.1

macOS 10.10

Self Service 10.8.0

macOS 10.9

Self Service 9.101.0

macOS 10.7 or 10.8

Self Service 9.96

Installing Self Service for macOS Automatically

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/81551177/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click macOS images/download/thumbnails/81551177/Icon_Self_Service_for_macOS.png .

  5. Click Edit images/download/thumbnails/81532686/edit.png .

  6. Select the Install Automatically checkbox.

  7. (Optional) Configure the installation location for Self Service.

  8. Click Save images/download/thumbnails/81531754/floppy-disk.png .

Self Service is installed on all managed computers the next time they check in with Jamf Pro. It is also installed on computers as they are newly enrolled.

Installing Self Service for macOS Using a Policy

You can download the latest version of Self Service for manual installation using a policy on computers with 10.12 or later.

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/81551177/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click macOS images/download/thumbnails/81551177/Icon_Self_Service_for_macOS.png .

  5. Click Download images/download/thumbnails/80748286/download-1.png .
    The Self Service.tar.gz file is downloaded immediately.

    Note: To download earlier versions of Self Service for manual installation, append one of the following to your Jamf Pro URL:

    • macOS 10.11: /bin/level2/SelfService.tar.gz

    • macOS 10.10: /bin/level3/SelfService.tar.gz

    • macOS 10.9: /bin/level4/SelfService.tar.gz

    • macOS 10.7 or 10.8: /bin/level5/SelfService.tar.gz

    For example: https://instancename.jamfcloud.com/bin/level2/SelfService.tar.gz

  6. Double-click the file to decompress it.

  7. Use Composer or another package-building tool to package the Self Service application included in the file. For information on building packages using Composer, see the Composer User Guide.

  8. Add the package to Jamf Admin or Jamf Pro. For more information, see Package Management.

  9. Create a policy to install Self Service. For detailed instructions, see Package Deployment.

You are now ready to configure the Self Service user login settings. For instructions, see Jamf Self Service for macOS User Login Settings.

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