Jamf Self Service for iOS

The Jamf Self Service for iOS settings allow you to do the following:

  • Install or uninstall Self Service on managed mobile devices.

  • Require or allow users to log in to Self Service with an LDAP directory account or Jamf Pro user account.
    To require or allow users to log in using an LDAP account or Jamf Pro user account, you must have an LDAP server set up in Jamf Pro or you must create a Jamf Pro user account for that user. For more information, see Integrating with LDAP Directory Services or Jamf Pro User Accounts and Groups.

  • Display in-house app updates in Self Service.

The Self Service app can be automatically installed on all managed mobile devices with iOS 7 or later except Apple TV devices and personally owned devices.

Starting with Self Service 10.10.1, you can manually install the Self Service app on personally owned devices with iOS 13 or later, or iPadOS 13 or later that were enrolled using User Enrollment.

Note: If you do not want users to be prompted to enter an Apple ID when Self Service is being installed on their device, you must distribute Self Service using device-based volume assignment. For more information, see Content Distribution Methods in Jamf Pro.

General Requirements

Self Service can run on mobile devices with iOS 7 or later that are managed by Jamf Pro 9.4 or later. The latest version of the Self Service app available in the App Store requires devices with iOS 11 or later, or iPadOS 13 or later.

If Self Service is configured to install automatically, devices in your environment will install the version of the Self Service app that is compatible with the device's iOS version:

iOS Version

iPadOS Version

Self Service Version Installed

iOS 11 or later

iPadOS 13 or later

Latest version

iOS 10

 

Self Service 10.9.1

iOS 8 or 9

 

Self Service 10.4.0

iOS 7

 

Self Service 9.98.1

Note: For manual installations, devices with iOS 11 or later must use Self Service 9.101.0 or later. Earlier versions of Self Service will not work on devices with iOS 11 or later.

Automatically Installing Self Service for iOS

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/81553311/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click iOS images/download/thumbnails/81553311/Self_Service_MD.png .

  5. Click Edit images/download/thumbnails/81532686/edit.png .

  6. Select "Automatically install Self Service app" from the Installation Method pop-up menu.

  7. (Optional) Click the App Options tab and configure the User Login setting.

  8. Click Save images/download/thumbnails/81531754/floppy-disk.png .

Users are prompted to install the app from the App Store the next time the device checks in with Jamf Pro. Users are also prompted to install the app from the App Store on mobile devices as they are newly enrolled.

Manually Installing Self Service for iOS

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/81553311/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click iOS images/download/thumbnails/81553311/Self_Service_MD.png .

  5. Click Edit images/download/thumbnails/81532686/edit.png .

  6. On the General pane, choose "Manually install Self Service app" from the Installation Method pop-up menu.

  7. (Optional) Click the App Options tab and configure the preferences as needed.

  8. Click Save images/download/thumbnails/81531754/floppy-disk.png .

  9. Click Devices at the top of the page.

  10. Click Mobile Device Apps.

  11. Click New images/download/thumbnails/81553311/Icon_New_Button.png .

  12. Select App Store app and click Next.

  13. Add Jamf Self Service from the App Store catalog.

  14. On the General pane, select "Install Automatically/Prompt Users to Install" from the Distribution Method pop-up menu, and configure any additional settings.

  15. Click the Scope tab and configure the scope of the app.

  16. On the App Configuration tab, add the following lines to the Preferences field:
    <dict>
    <key>INVITATION_STRING</key>
    <string>$MOBILEDEVICEAPPINVITE</string>
    <key>JSS_ID</key>
    <string>$JSSID</string>
    <key>SERIAL_NUMBER</key>
    <string>$SERIALNUMBER</string>
    <key>DEVICE_NAME</key>
    <string>$DEVICENAME</string>
    <key>MAC_ADDRESS</key>
    <string>$MACADDRESS</string>
    <key>UDID</key>
    <string>$UDID</string>
    <key>JSS_URL</key>
    <string>$JPS_URL</string>
    </dict>

    Important: To install Self Service Self Service 10.10.1 or later on personally owned devices with iOS 13 or later or iPadOS 13 or later that were enrolled using User Enrollment, include the following in the app configuration:<key>MANAGEMENT_ID</key><string>$MANAGEMENTID</string>

  17. Click Save images/download/thumbnails/81531754/floppy-disk.png .

Self Service is distributed to mobile devices in the scope the next time they check in with Jamf Pro.

Installation Experience

If you did not distribute the Self Service app using device-based volume assignment, users may be prompted to enter an Apple ID before Self Service installs on their device.

On devices with iOS 10.x or earlier, users are prompted to download an older version of the Self Service app. The user must tap Download to install the last compatible version of the Self Service app. For more information on the Self Service levels of compatibility, see Requirements.

images/download/attachments/81553311/Older_Version_Self_Service.png

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