Mobile Device Management Capabilities

Jamf Pro can be used to enroll and manage the following devices:

  • iOS devices

  • iPadOS devices

  • tvOS devices

  • Personally owned iOS devices

The management capabilities available for a particular device vary depending on the device ownership type, device type, and OS version. When managing mobile devices enrolled using User Enrollment, keep in mind that it is a preview feature and some functionality may not be available at the time of this release.

This section includes information for OS versions that meet the minimum system requirements for managed mobile devices in Jamf Pro. For information on these requirements, see Jamf Pro System Requirements in the Jamf Pro Release Notes.

Note: This section provides an overview of mobile device management capabilities by OS version and does not account for additional feature-specific requirements. For information on feature-specific requirements, see the documentation for that feature.

Management Capabilities for Mobile Devices

The following table provides an overview of the management capabilities available with Jamf Pro for iPad, iPhone, and iPod touch devices by iOS version:

iOS Version

10

11

12

131

Personally Owned iOS Device Support

Enrollment

Via user-initiated
enrollment

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Via an enrollment
profile and Apple
Configurator

 

 

 

 

 

Via an enrollment
profile and Apple
Configurator 2

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Via Automated Device Enrollment using a PreStage enrollment

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Via Automated Device Enrollment using a PreStage enrollment and Apple Configurator 2

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Via Apple
Configurator 2
using an enrollment URL

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Inventory

Submit inventory to
Jamf Pro

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Extension attributes

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Simple searches

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Advanced searches

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Mobile device reports

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Mass actions

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Device Groups

Static groups

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Smart groups

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Configuration

iOS configuration profiles

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Personal Device Profiles

 

 

 

 

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Remote Commands5

Update inventory

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Lock device

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Clear passcode

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Update passcode lock grace period

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Clear Screen Time Passcode

(This command was previously called "Clear Restrictions".)

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Wipe device

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Unmanage device

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Wipe institutional data

 

 

 

 

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Send blank push

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Set wallpaper

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Enable/disable voice or data roaming

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Update iOS version via mass action

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Log out user (Shared iPad only)

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Enable/disable Lost Mode

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Update location

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Enable/disable diagnostic and usage reporting (Shared iPad only)

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Enable/disable app analytics (Shared iPad only)

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Shut down device (Shared iPad only)

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Restart device

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Enable/disable Bluetooth

 

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Set Activation Lock

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Enable/disable Personal Hotspot

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Refresh Cellular Plans

 

 

 

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Jamf Self Service for iOS

 

 

 

 

 

Jamf Self Service app

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iBeacon region monitoring

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Self Service web clip

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App Distribution

Managed apps

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Managed distribution for mobile devices

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Managed distribution for users

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In-house apps

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App Store apps

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Book Distribution

Managed books

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Managed distribution

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Install ePub file

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Install iBooks file (iPad only)

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Install PDF

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Notes:
1. Also applies to iPadOS 13.
2. A limited subset of inventory information is collected for personal devices. For more information, see Viewing and Editing Inventory Information for a Mobile Device.
3. Lock Device and Update Inventory are the only remote commands that can be sent via mass action to personally owned devices.
4. Personally owned devices enrolled using User Enrollment do not use Personal Device Profiles.
5. This table does not account for additional requirements like supervision or enrollment using a PreStage enrollment. For information on specific device requirements for each command, see Remote Commands for Mobile Devices.
6. Devices with iOS 13 or later, or iPadOS 13 or later that were enrolled using User Enrollment; manual installation method only
7. Only managed apps can be distributed to personal devices. App Store apps must be assigned to users (user-based assignment) before distributing them to devices enrolled using User Enrollment. For more information, see User-Based Volume Assignments.

Management Capabilities for tvOS Devices

The following table provides an overview of the management capabilities available with Jamf Pro for institutionally owned Apple TV devices by tvOS version:

tvOS Version

11

12

13

Enrollment

Via an enrollment profile and Apple Configurator

 

 

 

Via an enrollment profile and Apple Configurator 2

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Via Automated Device Enrollment using a PreStage enrollment

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Via Automated Device Enrollment using a PreStage enrollment and Apple Configurator 2

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Inventory

Submit inventory to Jamf Pro

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Device Groups

Static groups

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Smart groups

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Configuration

Mobile device configuration profiles

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Remote Commands

Update inventory

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Unmanage device

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Wipe device

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Send blank push

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Restart device

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App Distribution

In-house apps

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App Store apps

 

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