Installing Jamf Self Service on Mobile Devices

You can install the Jamf Self Service for iOS app or the Self Service web clip on managed mobile devices using the Self Service settings in Jamf Pro. You can automatically install the Self Service app on all managed mobile devices with iOS 7 or later except Apple TV devices and personally owned devices.

Note: If you have upgraded from Jamf Pro 9.3x or earlier, the Self Service web clip remains installed on all managed mobile devices.

You can also install Self Service 10.10.1 or later on personally owned devices with iOS 13 or later, or iPadOS 13 or later that were enrolled using User Enrollment. For instructions, see the "Manually Deploying Self Service for iOS" section below. For more information on enrolling devices using User Enrollment, see User-Initiated Enrollment Settings.

Requirements

Self Service can run on mobile devices with iOS 7 or later that are managed by Jamf Pro 9.4 or later. The latest version of the Self Service app available in the App Store requires devices with iOS 11 or later, or iPadOS 13 or later.

If Self Service is configured to install automatically, devices in your environment will install the version of the Self Service app that is compatible with the device's iOS version:

iOS Version

iPadOS Version

Self Service Version Installed

iOS 11 or later

iPadOS 13 or later

Latest version

iOS 10

 

Self Service 10.9.1

iOS 8 or 9

 

Self Service 10.4.0

iOS 7

 

Self Service 9.98.1

Note: For manual installations, devices with iOS 11 or later must use Self Service 9.101.0 or later. Earlier versions of Self Service will not work on devices with iOS 11 or later.

Installing Self Service

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/79183914/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click iOS images/download/thumbnails/79183914/Self_Service_MD.png .

  5. Click Edit.

  6. Choose an option from the Install Automatically pop-up menu:

    • To install the app, choose “Self Service app”.

      Note: The Self Service app requires mobile devices with iOS 7 or later. For earlier iOS versions, the web clip is installed by default.

    • To install the web clip, choose “Self Service web clip”.

    • If you do not want to automatically install Self Service on all managed mobile devices, choose “Neither (manual installation)”. For more information, see the "Manually Deploying Self Service for iOS section" below.

  7. Configure the settings on the pane.

  8. Click Save.

Users are prompted to install the app from the App Store the next time the device checks in with Jamf Pro. Users are also prompted to install the app from the App Store on mobile devices as they are newly enrolled.

Manually Deploying Self Service for iOS

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/79183914/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click iOS images/download/thumbnails/79183914/Self_Service_MD.png .

  5. On the General pane, choose "Neither (manual installation)" from the Install Automatically pop-up menu.

  6. (Optional) Click the App Options tab and configure the preferences as needed.

  7. Click Save.

  8. Click Devices at the top of the page.

  9. Click Mobile Device Apps.

  10. Click New images/download/thumbnails/79183914/Icon_New_Button.png .

  11. Select App Store app and click Next.

  12. Add Jamf Self Service from the App Store catalog.

  13. On the General pane, select "Install Automatically/Prompt Users to Install" from the Distribution Method pop-up menu, and configure any additional settings.

  14. Click the Scope tab and configure the scope of the app.

  15. On the App Configuration tab, add the following lines to the Preferences field:
    <dict>
    <key>INVITATION_STRING</key>
    <string>$MOBILEDEVICEAPPINVITE</string>
    <key>JSS_ID</key>
    <string>$JSSID</string>
    <key>SERIAL_NUMBER</key>
    <string>$SERIALNUMBER</string>
    <key>DEVICE_NAME</key>
    <string>$DEVICENAME</string>
    <key>MAC_ADDRESS</key>
    <string>$MACADDRESS</string>
    <key>UDID</key>
    <string>$UDID</string>
    <key>JSS_URL</key>
    <string>https://instancename.jamfcloud.com/</string>
    </dict>

    Note: To install Self Service Self Service 10.10.1 or later on personally owned devices with iOS 13 or later or iPadOS 13 or later that were enrolled using User Enrollment, include the following in the app configuration:<key>MANAGEMENT_ID</key><string>$MANAGEMENTID</string>

  16. In the JSS_URL key, replace the placeholder URL (https://instancename.jamfcoud.com/) with your Jamf Pro URL.

  17. Click Save.

Self Service is distributed to mobile devices in the scope the next time they contact Jamf Pro.

Installation Experience for Devices with iOS 10.x or Earlier

On devices with iOS 10.x or earlier, users are prompted to download an older version of the Self Service app. The user must tap Download to install the last compatible version of the Self Service app. For more information on the Self Service levels of compatibility, see Requirements.

images/download/attachments/79183914/Older_Version_Self_Service.png

Related Information

For related information, see the following sections in this guide:

For related information, see the the following Knowledge Base article:

Customizing the Self Service Web Clip Icon
Find out how to display a custom icon for the Self Service Web Clip.

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