Viewing Management Information for a Mobile Device

The Jamf Software Server (JSS) allows you to view the following management information for each mobile device:

  • Pending management commands

  • iOS configuration profiles

  • Activation Lock bypass code

  • Apps

  • eBooks

  • Group memberships

Note: The management information available for a particular device varies depending on the device ownership type, device platform, device type, and iOS version. For more information, see Mobile Device Management Capabilities.

Viewing the Pending Management Commands for a Mobile Device

When viewing management information for a mobile device, you can view a list of pending management commands for the mobile device. The list includes all pending actions related to the following:

  • Sending remote commands

  • Installing or removing iOS configuration profiles

  • Installing or removing apps

  • Installing or removing managed eBooks

  • Installing or removing provisioning profiles

  • Updating inventory

  • Performing other actions that are based on MDM commands (for example, removing a user from Shared iPad or updating location information for Lost Mode)

  • Remote commands that are being sent to a mobile device automatically if your environment uses the Healthcare Listener

You can also cancel a pending management command.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view pending management commands for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/15893071/Add_icon.png next to an item to view the mobile devices related to that item.

  5. Click the Management tab.
    A list of pending management commands for the mobile device is displayed.

  6. To cancel a pending management command, click Cancel for the command.

Note: If your environment uses the Healthcare Listener, "Healthcare Listener" is displayed as the value in the Username column for the remote command that is automatically sent to the mobile device. For more information about the Healthcare Listener, see Healthcare Listener.

Viewing Configuration Profiles for a Mobile Device

When viewing management information for a mobile device, you can view a list of iOS configuration profiles that have the mobile device in the scope.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view configuration profiles for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/15893071/Add_icon.png next to an item to view the mobile devices related to that item.

  5. Click the Management tab, and then click the Configuration Profiles category.
    A list of configuration profiles for the mobile device is displayed.

Viewing the Activation Lock Bypass Code for a Mobile Device

When viewing management information for a mobile device, you can view the Activation Lock bypass code for the mobile device.

For information about what the Activation Lock bypass code can be used for, see the Leveraging Apple’s Activation Lock Feature with the Casper Suite Knowledge Base article.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view the Activation Lock bypass code for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/15893071/Add_icon.png next to an item to view the mobile devices related to that item.

  5. Click the Management tab, and then click the Activation Lock Bypass category.

  6. Click Get Activation Lock Bypass Code.
    The Activation Lock bypass code is displayed on the pane.

Viewing Apps for a Mobile Device

When viewing management information for a mobile device, you can view a list of apps that have the mobile device in the scope.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view apps for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/15893071/Add_icon.png next to an item to view the mobile devices related to that item.

  5. Click the Management tab, and then click the Apps category.
    A list of apps for the mobile device is displayed.

Viewing eBooks for a Mobile Device

When viewing management information for a mobile device, you can view a list of eBooks that have the mobile device in the scope.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view eBooks for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/15893071/Add_icon.png next to an item to view the mobile devices related to that item.

  5. Click the Management tab, and then click the eBooks category.
    A list of eBooks for the mobile device is displayed.

Viewing Group Memberships for a Mobile Device

When viewing management information for a mobile device, you can view the smart and static group memberships for the device.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view group memberships for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/15893071/Add_icon.png next to an item to view the mobile devices related to that item.

  5. Click the Management tab, and then click the Mobile Device Groups category.
    A list of smart mobile device group memberships is displayed.

  6. To view the static mobile device group memberships, click Static Groups.
    A list of static mobile device group memberships is displayed.

Related Information

For related information, see the following sections in this guide:

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