Self Service User Experience on Mobile Devices

This section provides an overview of the Self Service login and notification experiences. It also describes what users do to install iOS configuration profiles, apps, and eBooks available in Self Service.

Logging in to Self Service

After opening Self Service Mobile for iOS, users may need to log in using their LDAP directory accounts. The login pane is only displayed if the User Login setting for Self Service is configured to require or allow login.

Note: This feature is also available in the Self Service web clip.

images/download/attachments/14456211/Self-Service-iOS-Login.png

Viewing Notifications in Self Service

You can send notifications to mobile devices that have Self Service Mobile for iOS installed. (For more information, see Sending a Mass Notification to Mobile Devices. In addition, see the Creating a Link to Content in Self Service Mobile for iOS Knowledge Base article.)

Note: This feature is only supported on mobile devices with iOS 7 or later that have Self Service Mobile installed.

images/download/attachments/14456211/Self-Service-iOS-Notifications.png

Notifications are displayed to users in the following ways:

  • The Self Service Mobile icon displays a badge with the number of notifications that have not been viewed by the user.

  • In Self Service Mobile, the Notifications browse button displays a badge with the number of notifications that have not been viewed by the user. Items are listed in the “Notifications” area of the app as they are added. Users can tap any item in “Notifications” to view the item.

  • (Optional) Each notification can be configured to also display an alert and appear in Notification Center. Users can tap any notification to go directly to the item in Self Service Mobile.

Installing Configuration Profiles from Self Service

Users can browse configuration profiles from the “Featured” section or the list of categories in Self Service Mobile for iOS. A configuration profile is only displayed in the “Featured” section if you configured the profile to do so. (For more information, see Self Service Configuration Profiles for Mobile Devices.)

Note: This feature is also available in the Self Service web clip.

To install a configuration profile, users tap the button next to it.

images/download/attachments/14456211/Self-Service-iOS-Config-Profile.png

Installing Apps from Self Service

Users can browse apps available from the App Store and in-house apps from the “Featured” section or the list of categories in Self Service Mobile for iOS. An app is only displayed in the “Featured” section if you configured the app to do so. (For more information, see App Store Apps and In-House Apps.)

Note: This feature is also available in the Self Service web clip.

To install an app, users tap the button next to it.

images/download/attachments/14456211/Self-Service-iOS-App.png

Installing eBooks from Self Service

Users can browse eBooks available from the iBooks Store and in-house eBooks from the “Featured” section or the list of categories in Self Service Mobile for iOS. An eBook is only displayed in the “Featured” section if you configured the eBook to do so. (For more information, see eBooks Available in the iBooks Store and In-House eBooks.)

Note: This feature is also available in the Self Service web clip.

To install an eBook, users tap the button next to it.

images/download/attachments/14456211/Self-Service-iOS-eBook.png

Related Information

For related information, see the following sections in this guide:

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