Performing Mass Actions for Mobile Devices

Mass actions allow you to perform potentially tedious tasks for multiple mobile devices at the same time. You can use the JSS to perform the following mass actions:

  • Edit the building or department.

  • Edit the site.

  • Look up and populate purchasing information from Apple's Global Service Exchange (GSX).

  • Send a mass email to users.

  • Send a mass notification to mobile devices with Self Service Mobile for iOS installed.

  • Delete the mobile devices from the JSS.

  • Send remote commands.

  • Cancel management commands.

Mass actions can be performed on static or smart group membership lists or mobile device search results.

Mass Editing the Building or Department for Mobile Devices

Mass editing the building or department for mobile devices allows you to add the mobile devices to a building or department or change the building or department they belong to.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Edit the Building and Department.
    This option is only displayed if there are one or more buildings or departments in the JSS. (For more information, see Buildings and Departments.)

  6. Follow the onscreen instructions to edit the building and department.

Mass Editing the Site for Mobile Devices

Mass editing the site for mobile devices allows you to add the devices to a site or change the site they belong to.

Note: Changing the site that personally owned devices belong to automatically changes the personal device profile that is used to perform management tasks on those devices. For more information, see Personal Device Profiles.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Edit the Site.
    This option is only displayed if there are one or more sites in the JSS. (For more information, see
    Sites.)

  6. Follow the onscreen instructions to edit the site.
    Note: When mobile devices are added to a site, any users assigned to those mobile devices are also added to that site.

Mass Looking up and Populating Purchasing Information for Mobile Devices

You can mass look up purchasing information from Apple’s Global Service Exchange (GSX) and populate the information in the JSS if desired.

This requires a GSX connection set up in the JSS. (For more information, see Integrating with GSX.)

Note: GSX may not always return complete purchasing information. Only the information found in GSX is returned.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Look up Purchasing Information from GSX.
    This option is only displayed if there is a GSX connection set up in the JSS.

  6. Follow the onscreen instructions to look up and populate the purchasing information.

Sending a Mass Email to Mobile Device Users

You can send a mass email to users associated with the mobile devices in the JSS. The email is sent to the email address associated with each device.

This requires an SMTP server set up in the JSS. (For more information, see Integrating with an SMTP Server.)

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Send Email.
    This option is only displayed if there is an SMTP server set up in the JSS.

  6. Follow the onscreen instructions to create and send the email.

Sending a Mass Notification to Mobile Devices

You can send a mass notification to mobile devices.

This requires mobile devices with Self Service Mobile for iOS installed. (For more information, see Installing Self Service on Mobile Devices.)

Notifications are displayed to users in the following ways:

  • The Self Service Mobile icon displays a badge with the number of notifications that have not been viewed by the user.

  • In Self Service Mobile, the Notifications browse button displays a badge with the number of notifications that have not been viewed by the user. Items are listed in the “Notifications” area of the app as they are added.

  • (Optional) Each notification can be configured to also display an alert and appear in Notification Center. This requires a proxy server token in the JSS. (For more information, see Jamf Push Proxy.)

For more information about how notifications are displayed, see Self Service User Experience on Mobile Devices.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Send a Notification to Mobile Devices with Self Service Mobile Installed.

  6. Follow the onscreen instructions to send the notification.

Mass Deleting Mobile Devices

You can mass delete mobile devices from the JSS.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Delete Mobile Devices.

  6. Follow the onscreen instructions to delete the mobile devices.

Mass Sending Remote Commands to Mobile Devices

You can mass send the following remote commands to mobile devices:

  • Update iOS version

  • Clear passcode

  • Lock device

  • Update inventory

  • Wipe device

  • Unmanage Institutionally Owned Device

  • Set wallpaper

  • Enable/Disable diagnostic and usage reporting and app analytics

  • Shut down device

  • Restart device

  • Update passcode lock grace period

The remote commands available for a particular device vary depending on the device ownership type, device platform, device type, and OS version. For more information, see the following sections in this guide:

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Send Remote Commands.

  6. Select the remote command to send to mobile devices.

  7. Follow the onscreen instructions to send the remote command.

Mass Canceling Management Commands on Mobile Devices

You can mass cancel all pending or all failed management commands on mobile devices from the JSS.

  1. Log in to the JSS with a web browser.

  2. Click Mobile Devices at the top of the page.

  3. Do one of the following:

  4. At the bottom of the list, click Action.

  5. Select Cancel Management Commands.

  6. Follow the onscreen instructions to cancel all pending or all failed management commands on the mobile devices.

Related Information

For related information, see the following section in this guide:

Viewing and Editing Inventory Information for a Mobile Device
Find out how to view and edit inventory information for a single mobile device.

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