Self Service User Experience on Computers

This section provides an overview about what users do to log in to Self Service, run policies, install configuration profiles, Mac App Store apps, and eBooks, use plug-ins, and view notifications in Self Service.

Logging in to Self Service

After opening Self Service, users may need to log in using their LDAP directory accounts. The login pane is only displayed if the User Login setting for Self Service is configured to require or allow login. (For more information, see Self Service User Login Setting.)

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Running Policies from Self Service

Users can browse policies from the “Featured” section or the list of categories in Self Service. Policies are only displayed in the “Featured” page if you configured the policy to do so. (For more information, see Self Service Policies.)

To run a policy, users click the button next to it. Users can view the status of the policy installation in the status area at the top of Self Service.

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Installing Configuration Profiles from Self Service

Users can browse and install computer-level and user-level configuration profiles from the “Featured” page or list of categories in Self Service. Users can view configuration profile installation status in the status area at the top of Self Service.

Note: Self Service must be configured to require or allow user log in, and users must be logged in to Self Service to see user-level configuration profiles.

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If you have configured a configuration profile to allow it, users can also remove a configuration profile using Self Service. (For more information, see Self Service Configuration Profiles.)

Using Self Service Plug-ins

Self Service plug-ins are displayed in the sidebar. Users click a plug-in to access a webpage or utilize a plug-in developed with the Self Service API. (For more information, see Self Service Plug-ins.)

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Installing Mac App Store Apps from Self Service

Users can browse and install Mac App Store apps from the “Featured” page or list of categories on the main page. (For more information, see Mac App Store Apps.)

To install an app, users click the button next to it. Users can view the status of the app installation in the status area at the top of Self Service.

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Note: Mac App Store apps installed from Self Service are not managed by the JSS. Users can update apps using the Mac App Store or uninstall apps from their computers.

Installing eBooks from Self Service

Users can browse in-house eBooks and eBooks available from the iBooks Store in the “Featured” section or the list of categories on the main page. eBooks are only displayed in the “Featured” section if you configured the eBook to do so. (For more information, see eBooks Available in the iBooks Store or In-House eBooks.)

To install an eBook, users click the button next to it. Users can see the status of the eBook installation in the status area at the top of Self Service.

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Viewing Self Service Notifications

If enabled in the Jamf Software Server (JSS), notifications are displayed to users when new items are added to Self Service. (For more information, see Self Service Notifications Setting.)

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Self Service notifications are displayed to the user in the following ways:

  • A “Notifications” page allows the user to view a list of notifications for new items added to Self Service. The user can click to install any item in the list.

  • When the Self Service icon is in the Dock, the icon displays a red badge with a number to indicate how many new items have been added to Self Service since the user last viewed the “Notifications” page.

  • (Optional) When configured in the JSS for an item, notifications also display in Notification Center and as banners or alerts in macOS (requires macOS 10.8 or later ). Users can click any notification to go to the item in Self Service.

  • (Optional) When configured in the JSS for an item, notification subject and/or message text for the item is displayed in the “Notifications” page of Self Service, in Notification Center, and in banners or alerts in macOS. If subject and message text is not specified, the item name is displayed in the notification by default.

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