Installing Jamf Self Service on Mobile Devices

You can install the Jamf Self Service for iOS app or the Self Service web clip automatically on all managed mobile devices using the Self Service settings in Jamf Pro.

By default, the Self Service app is installed on all managed mobile devices with iOS 7 or later except Apple TV devices and personally owned devices. The latest version of the Self Service app available in the App Store requires devices with iOS 10 or later.

Note: If you have upgraded from Jamf Pro 9.3x or earlier, the Self Service web clip remains installed on all managed mobile devices.

Requirements

Self Service can run on mobile devices with iOS 7 or later that are managed by Jamf Pro 9.4 or later.

If Self Service is configured to install automatically, devices in your environment will install the version of the Self Service app that is compatible with the device's iOS version:

iOS Version

Self Service Version Installed

iOS 10 or later

Latest version

iOS 8 or 9

Self Service 10.4.0

iOS 7

Self Service 9.98.1

Note: For manual installations, devices with iOS 11 or later must use Self Service 9.101.0 or later. Earlier versions of Self Service will not work on devices with iOS 11 or later.

Installing Self Service

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/20219558/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click iOS images/download/thumbnails/20219558/Self_Service_MD.png .

  5. Click Edit.

  6. Choose an option from the Install Automatically pop-up menu:

    • To install the app, choose “Self Service app”.
      Note: The Self Service app requires mobile devices with iOS 7 or later. For earlier iOS versions, the web clip is installed by default.

    • To install the web clip, choose “Self Service web clip”.

    • If you do not want to automatically install Self Service on all managed mobile devices, choose “Neither (manual installation)”.
      For more information, see the Manually Deploying Jamf Self Service for iOS and Customizing the Self Service Web Clip Icon Knowledge Base articles .

  7. Configure the settings on the pane.

  8. Click Save.

Users are prompted to install the app from the App Store the next time the device checks in with Jamf Pro. Users are also prompted to install the app from the App Store on mobile devices as they are newly enrolled.

Installation Experience for Devices with iOS 9.x or Earlier

On devices with iOS 9.x or earlier, users are prompted to download an older version of the Self Service app. The user must tap Download to install the last compatible version of the Self Service app. For more information on the Self Service levels of compatibility, see Requirements.

images/download/attachments/20219558/Older_Version_Self_Service.png

Related Information

For related information, see the following sections in this guide:

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