Installing Jamf Self Service on Mobile Devices

You can install Jamf Self Service for iOS or the Self Service web clip automatically on all managed mobile devices using the Self Service settings in Jamf Pro.

By default, the Jamf Self Service for iOS app is installed on all managed mobile devices with iOS 7 or later except Apple TV devices and personally owned devices.

Note: If you have upgraded from Jamf Pro 9.3x or earlier, the Self Service web clip remains installed on all managed mobile devices.

Requirements

Jamf Self Service for iOS can run on mobile devices with iOS 7 or later that are managed by Jamf Pro 9.4 or later.

If Jamf Self Service for iOS is configured to install automatically, mobile devices in your environment will receive a specific version of the Jamf Self Service app depending on the device's iOS version.

Depending on what level of compatibility the iOS version falls under, the following versions of Jamf Self Service for iOS will be automatically installed:

Level

iOS Version

Self Service Version Installed

Level 1

iOS 10 or later

Self Service 10.5.0 or later

Level 2

iOS 8 or 9

Self Service 10.4.0

Level 3

iOS 7

Self Service 9.98.1

Note: For manual installations, devices with iOS 11 or later must use Self Service 9.101.0 or later. Earlier versions of Self Service will not work on devices with iOS 11 or later.

Installing Self Service

  1. Log in to Jamf Pro.

  2. In the top-right corner of the page, click Settings images/download/thumbnails/18780399/Icon_Settings_Hover.png .

  3. Click Self Service.

  4. Click iOS images/download/thumbnails/18780399/Self_Service_MD.png .

  5. Click Edit.

  6. Choose an option from the Install Automatically pop-up menu:

    • To install the app, choose “Self Service app”.
      Note: Jamf Self Service requires mobile devices with iOS 7 or later. For earlier iOS versions, the web clip is installed by default.

    • To install the web clip, choose “Self Service web clip”.

    • If you do not want to automatically install Self Service on all managed mobile devices, choose “Neither (manual installation)”.
      For more information, see the Manually Deploying Jamf Self Service for iOS and Customizing the Self Service Web Clip Icon Knowledge Base articles .

  7. Configure the settings on the pane.

  8. Click Save.

Self Service is installed on mobile devices the next time they check in with Jamf Pro.

If you choose to install Self Service, users are prompted to install the app from the App Store. Users are also prompted to install the app from the App Store on mobile devices as they are newly enrolled.

Related Information

For related information, see the following sections in this guide:

Copyright     Privacy Policy     Terms of Use     Security
© copyright 2002-2018 Jamf. All rights reserved.