Viewing the History for a Mobile Device

Jamf Pro allows you to view the history for each mobile device. The information you can view includes:

  • Management history (completed, pending, and failed management commands)

  • Audit logs

  • User and location history

  • Completed, pending, and failed app installations

  • Completed, pending, and failed managed eBook installations

Note: The management history available for a particular device varies depending on the device ownership type, device platform, device type, and iOS version. For more information, see Mobile Device Management Capabilities.

Viewing Management History for a Mobile Device

The management history for a mobile device allows you to view lists of completed, pending, and failed management commands for the mobile device. The lists include all actions related to the following:

  • Sending iOS remote commands

  • Installing or removing iOS configuration profiles

  • Installing or removing apps

  • Installing or removing managed eBooks

  • Updating inventory

You can also cancel a pending management command.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view management history for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/16440111/Icon_Expand.png next to an item to view the mobile devices related to that item.

  5. Click the History tab.
    A list of completed management commands for the mobile device is displayed.

  6. To view a list of pending management commands, click Pending Commands.
    You can cancel a pending management command by clicking Cancel for the command.

  7. To view a list of failed management commands, click Failed Commands.

Viewing Audit Logs for a Mobile Device

The audit logs allow you to view a list of the following events that occurred for a mobile device:

  • The mobile device's Activation Lock bypass code has been viewed. (For more information, see Viewing the Activation Lock Bypass Code for a Mobile Device.)

  • The following remote commands have been sent to the mobile device:

    • Wipe device

    • Unmanage device

    • Clear passcode

  • Remote commands have been sent to an iPad automatically (only available if your environment uses the Healthcare Listener).

The date/time that the event occurred and the username of the administrator who initiated the event are included in the log.

Note: If your environment uses the Healthcare Listener, "Healthcare Listener" is displayed as the value in the Username column for the remote command that is automatically sent to the mobile device. For more information, see Healthcare Listener.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view audit logs for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/16440111/Icon_Expand.png next to an item to view the mobile devices related to that item.

  5. Click the History tab, and then click the Audit Logs category.
    Audit logs for the mobile device are displayed.

Viewing User and Location History for a Mobile Device

The user and location history for a mobile device allows you to view a list of the user and location information associated with the mobile device over time. A record of the current information is added to the list whenever changes are made to the User and Location category in the mobile
device’s inventory information.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view user and location history for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/16440111/Icon_Expand.png next to an item to view the mobile devices related to that item.

  5. Click the History tab, and then click the User and Location History category.
    User and location history for the mobile device is displayed.

Viewing App Installations for a Mobile Device

You can view the completed, pending, and failed app installations for a mobile device. You can also cancel pending app installations.

Note: For a personally owned iOS device, you can only view managed app installations.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view app installation information for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/16440111/Icon_Expand.png next to an item to view the mobile devices related to that item.

  5. Click the History tab, and then click the Apps category.
    A list of apps installed on the mobile device is displayed.

  6. To view a list of apps that are pending installation, click Pending Apps.
    You can cancel a pending installation by clicking Cancel for the app.

  7. To view a list of apps that failed to install, click Failed Apps.

Viewing Managed eBook Installations for a Mobile Device

You can view the completed, pending, and failed managed eBook installations for a mobile device. You can also cancel pending managed eBook installations.

  1. Log in to Jamf Pro.

  2. Click Devices at the top of the page.

  3. Perform a simple or advanced mobile device search.
    For more information, see Simple Mobile Device Searches or Advanced Mobile Device Searches.

  4. Click the mobile device you want to view managed eBook installation information for.
    If you performed a simple search for an item other than mobile devices, you must click Expand images/download/thumbnails/16440111/Icon_Expand.png next to an item to view the mobile devices related to that item.

  5. Click the History tab, and then click the Managed eBooks category.
    A list of managed eBooks installed on the mobile device is displayed.

  6. To view a list of managed eBooks that are pending installation, click Pending eBooks.
    You can cancel a pending installation by clicking Cancel for the eBook.

  7. To view a list of managed eBooks that failed to install, click Failed eBooks.
    You can cancel a failed installation by clicking Cancel for the eBook.

Copyright | Privacy | Terms of Use | Security
© copyright 2002-2017 Jamf. All rights reserved.