Remote Commands for Computers

The remote commands available in Jamf Pro allow you to remotely perform the following tasks on a Mac computer:

You can send a remote command to a single computer. Some commands can also be sent to multiple computers at once using mass actions. For more information, see Performing Mass Actions for Computers.

Note: The remote commands available for a particular computer vary depending on the computer's OS version. For more information, see Computer Management Capabilities.

The following table describes the remote commands that you can send from Jamf Pro:

Remote Command

Description

Requirements

Lock Computer

Logs the user out of the computer, restarts the computer, and then locks the computer

To unlock the computer, the user must enter the passcode that you specified when you sent the Lock Computer command.

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Remove MDM Profile

Removes the MDM profile from the computer, along with any configuration profiles that were distributed with Jamf Pro

If the MDM profile is removed, you can no longer send remote commands or distribute configuration profiles to the computer.

Note: Removing the MDM profile from a computer does not remove the computer from Jamf Pro or change its inventory information.

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Wipe Computer

Permanently erases all data on the computer

Note: Wiping a computer does not remove the computer from Jamf Pro or change its inventory information.

To restore the computer to the original factory settings, the user must enter the passcode that you specified when you sent the Wipe Computer command, and then reinstall the operating system.

For detailed information on macOS Recovery, see the following article from Apple's support website:
https://support.apple.com/kb/HT4718

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Send Blank Push

Sends a blank push notification, prompting the computer to check in with Apple Push Notification service (APNs)

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Update OS version and built-in apps

Updates the OS version and built-in apps on the computer

You can choose to download the update for users to install, or to download and install the update and restart computers after installation.

macOS 10.11 or later

Enrolled via a PreStage enrollment

Unlock User

Unlocks a local user account that has been locked due to too many failed password attempts

 

macOS 10.13 or later

Enrolled via a PreStage enrollment

Remove User

Removes a user that has an active account on the computer

macOS 10.13 or later

Enrolled via a PreStage enrollment

Requirements

To manage remote commands, you need:

  • Computers with macOS 10.7 or later and a Recovery Partition

  • A push certificate in Jamf Pro (For more information, see Push Certificates.)

The Enable certificate-based authentication and Enable push notifications settings configured in Jamf Pro (For more information, see Security Settings.)

Sending a Remote Command

  1. Log in to Jamf Pro.

  2. Click Computers at the top of the page.

  3. Perform a simple or advanced computer search.
    For more information, see Simple Computer Searches or Advanced Computer Searches.

  4. Click the computer you want to send the remote command to.
    If you performed a simple search for an item other than computers, you must click Expand images/download/thumbnails/16441852/Icon_Expand.png next to an item to view the computers related to that item.

  5. Click the Management tab, and then click the button for the remote command that you want to send.

    • If you are sending a Lock Computer command, type a password that the user must enter to unlock the computer.

    • If you are sending a Wipe Computer command, type a password that the user must enter to restore the computer.

Note: To send the Unlock User or Remove User remote command, navigate to the Local User Accounts category in inventory information for the computer. For more information, see Viewing and Editing Inventory Information for a Computer.

The remote command runs on the computer the next time the computer checks in with Jamf Pro.

Viewing the Status of Remote Commands

  1. Log in to Jamf Pro.

  2. Click Computers at the top of the page.

  3. Perform a simple or advanced computer search.
    For more information, see Simple Computer Searches or Advanced Computer Searches.

  4. Click the computer you want to view remote commands for.
    If you performed a simple search for an item other than computers, you must click Expand images/download/thumbnails/16441852/Icon_Expand.png next to an item to view the computers related to that item.

  5. Click the History tab.

  6. Use the Management History pane to view completed, pending, or failed commands.

Canceling a Remote Command

  1. Log in to Jamf Pro.

  2. Click Computers at the top of the page.

  3. Perform a simple or advanced computer search.
    For more information, see Simple Computer Searches or Advanced Computer Searches.

  4. Click the computer for which you want to cancel a remote command.
    If you performed a simple search for an item other than computers, you must click Expand images/download/thumbnails/16441852/Icon_Expand.png next to an item to view the computers related to that item.

  5. Click the History tab, and then click Pending Commands.

  6. Find the command you want to cancel, and click Cancel across from it.

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