Making Items Available to Users in Jamf Self Service for macOS

You can make the following items available in Jamf Self Service for macOS for users to install on their computers:

  • Configuration profiles

  • Policies

  • Mac App Store apps

  • eBooks

  • Third-party software updates (via patch policies)

It is up to you to determine which items are appropriate for Self Service. For example, it may be helpful to make a policy available in Self Service that users can run to map select printers on their computers.

When you make an item available in Self Service, you can specify which computers display it in Self Service and which users can access it (called "scope").

You can also customize how items available in Self Service are displayed to users. The following table shows the customization options available for each item:

Option

Description

macOS Configuration Profiles

Policies

Mac App Store Apps

eBooks

Patch Policies

Customize the Self Service Display Name

You can customize the name for the item that displays in Self Service. For example, if you create a policy with the name “Install Office 2011 with Service Pack 3”, you may want an abbreviated name to display in Self Service (such as “Office 2011”) .

Note: If this field is left blank, the item name you entered on the General payload displays in Self Service.

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In-house eBooks only

 

Customize the action button

You can customize the name for the button that users click to initiate the item (e.g., "Install").

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Customize the secondary action button

You can customize the name for the button that users click to initiate the item again (e.g., "Reinstall").

 

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Customize the item description

You can enter a description that users can view to get more information.

In addition, you can customize the text displayed in the description by using Markdown in the Description field. For more information, see the Using Markdown to Format Text Knowledge Base article.

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Display notifications for the item

You can add a notification to Self Service and Notification Center when a new item is added to Self Service for macOS.

When configuring a notification, you can specify subject and message text. All notifications are required to have a subject. If subject text is not specified, the item name is displayed in the subject line by default.

In addition, you can customize the text displayed in the message by using Markdown in the Message field. For more information, see the Using Markdown to Format Text Knowledge Base article.

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Upload an icon

You can upload an icon to display for the item. It is recommend that you use a file with the GIF or PNG format that is 512 x 512 pixels.

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Display in the "Featured" category

You can configure an item to display in the "Featured" category in Self Service.

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Display or feature in one or more categories

You can configure an item to display or be featured in one or more categories in Self Service.

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To make a policy available in Self Service, select the Make the policy available in Self Service checkbox when configuring the policy. To make a configuration profile, app, eBook, or patch policy available in Self Service, choose "Make Available in Self Service" from the Distribution Method pop-up menu when configuring the item in Jamf Pro.

Item URLs

When you make an item (excluding patch policies) available in Self Service, the following two URLs are available in Jamf Pro:

  • Installation URL—URL you can provide to users so they can install the item.

  • Description URL—URL you can provide to users so they can view the item description in Self Service.

You can copy an item URL from Jamf Pro by clicking the Copy URL button after configuring the item. You can then paste the URL to another location (e.g., an email or webpage) so that your users can simply click the link to install the item or view the item description without having to search for it in Self Service.

Self Service Toolbar

The Self Service toolbar provides users easy access to different areas of Self Service from the following tabs:

  • Library—Users can browse categories, install items, and use bookmarks from the Library tab.

  • History—Users can view the status of items that are currently being installed from the History tab. The History tab also lists a history of items that have previously been installed.

  • Updates—Users can browse software updates from the list of items available on the Updates tab. To run a software update, users click the button next to it. The button displays the status of the software title update (e.g., "Installing").

Related Information

For related information, see the following sections in this guide:

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